IT Support Engineer
Allied Worldwide
Paris, France
2 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Intermediate Compensation
€ 44KJob location
Remote
Paris, France
Tech stack
Microsoft Windows
Microsoft Active Directory
BASIC (Programming Language)
Business Software
Desktop Computing
Issue Tracking Systems
Virtual Private Networks (VPN)
Microsoft Office
Network Connections
Wi-Fi Technology
Peripherals
Laptops
User Accounts
Job description
- Provide first-level technical support to end users (in person, phone, or remote)
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Support Windows OS, Microsoft Office, and basic business applications
- Manage user accounts, passwords, and access (Active Directory)
- Troubleshoot network connectivity issues (LAN/Wi-Fi, VPN)
- Log and track incidents using ticketing tools
- Escalate complex issues to L2/L3 teams
- Set up new user workstations and equipment
- Perform basic hardware maintenance and replacements
Requirements
Do you have experience in Windows?, * Basic knowledge of Windows 10/11 and MS Office
- Understanding of networking fundamentals
- Familiarity with Active Directory and ticketing systems
- Good communication and customer service skills
