Data Centre Engineer
Role details
Job location
Tech stack
Job description
We're looking for talented people to join our growing team! In this role, you'll take ownership of on-site operations at our Maidenhead Data Centre, ensuring customer platforms run smoothly and efficiently. Every day will bring new challenges as you troubleshoot hardware and software issues across a variety of technologies, from networking gear to servers. You'll install and configure operating systems, monitor system performance, and respond to alerts to maintain reliability and uptime. Working as part of a collaborative team, you'll provide 24/7 support on a rotating shift basis, gaining hands-on experience and exposure to enterprise-level technologies in a dynamic, fast-growing environment. You'll play a key role in ensuring our customers are happy by resolving technical problems quickly and professionally while keeping a calm, customer-focused approach. We want to hear from you if you::
- You have hardware experience, bonus if includes Cisco networking gear (whether it's personal or enterprise level, if you've been building and troubleshooting computers for friends and family, we want to hear from you).
- You have experience or knowledge of OS installation.
- You have a strong understanding of customer service
- You are able to work on a shift basis, 4 on 4 off (dayshift and nightshift) as we provide support to our customers 24/7
At Iomart we're committed to creating a diverse and inclusive workplace. We also recognise your experience may not be perfectly aligned to all the criteria in the job ad. If you like the sound of this role, even if you don't meet all the criteria, we encourage you to apply. You might just be the right fit for this or other roles. What's in it for me?
Requirements
Do you have experience in Customer service?