VoIP Network Engineer

The job role is for an experienced VoIP or Network field service engineer to join our service team to support a growing customer base across the UK, primarily focussed on VoIP but extending to Broadband and mobile solutions and other IT related support. This role is predominately field based at customer sites but may also require some in-house work configuring hardware for installation and provided remote customer support for installed solutions

The business prides itself on its USP of the best customer service and in order to achieve your performance targets you will be required to meet our quality standards both in customer service and relationship management.

Key responsibilities will include:

• Configure, install and service customer VoIP solutions at customer sites across the country
• Perform customer site survey for telecoms provision
• Provide expert advice to both sales teams on VoIP solutions and options to meet customer needs
• Train customers on use of installed solutions
• Provide on-site and remote customer service support for installed solutions covering VoIP and broadband
• Cross support the engineering department with network configuration and installation for all products across the customer range

Do you have a valid Driving License license?, Do you have experience in VoIP?, * Customer focussed outlook

• Good IT skills in particular network configuration and installation
• Excellent communication skills
• Extensive knowledge of field based diagnostic tools and equipment
• Fully competent in the use of laptop for service manuals, part ordering and job completion
• Excellent geographic knowledge and full clean driving licence
• Highly motivated and confident
• A winning mentality

Key experience

• 2+ years VoIP field service experience
• Experience installing hosted VoIP including Yeastar
• Experience with Microsoft cloud-based services, including 365, SharePoint, OneDrive and Teams and MS Office Suite
• Networking/Routing/Firewall experience, * VoIP or network : 2 years (required)

Salary up to £35K basic with performance related bonus scheme up to 10% of salary and company vehicle, * Bonus scheme

• On-site free parking
• Company vehicle or mileage allowance
• Regular team events

Job Types: Full-time, Permanent

Pay: Up to £35,000.00 per year

Benefits:

• Bereavement leave
• Company car
• Company events
• Company pension
• Free parking
• On-site parking
• Profit sharing

Our business, Zero Enterprises Ltd, is based in Crewe Cheshire and has been established for over 25 years. We have an enviable reputation for customer service which is our ethos. Our primary market has traditionally been the provision of photocopier, MFD, Managed Print Service solutions (MPS) and associated services to a wide range of SME clients from many different industry sectors across the UK. As well as significantly growing our customer base, we have expanded our service offerings in recent times and are now looking to extend our field service engineering capability to support the expansion in customers to which we are supplying Telecoms, VoIP and broadband solutions.