FINANCE SYSTEMS OPERATIONS MANAGER

As a key member of our Group Finance Systems Support Team, you'll play a vital role in ensuring our core financial systems are maintained and supported to the highest IT standards. This hands-on, customer-focused position calls for strong technical expertise, leadership, and excellent communication skills to deliver outstanding 1st, 2nd, and 3rd line support across our finance platforms.

You'll act as the go-to expert for complex application issues, providing guidance, training, and technical leadership to the team. With responsibility for system stability and performance, you'll ensure our business-critical finance systems remain reliable, secure, and fully operational at all times., * Deliver high-quality 1st, 2nd and 3rd line support across our finance systems, ensuring issues are resolved efficiently and escalated appropriately.

• Handle support queries across multiple platforms, working within established governance, controls and service standards.
• Own and maintain the Finance Systems Support knowledge base, ensuring documentation is accurate, up to date and shared across the team.
• Use system logs, audit trails and workflow data in NetSuite to diagnose and resolve complex technical issues.
• Act as the key escalation point for operational processes, providing guidance on Incident, Change and Problem Management matters.
• Manage change request cycles - coordinating timings, scope, resources and progress tracking.
• Lead and support members of the Finance Systems Support Team, driving continuous improvement and professional development.
• Assess team capability regularly, mentoring colleagues and recommending training to close skills gaps.
• Make confident, independent technical decisions to safeguard system stability and follow appropriate change governance.
• Build strong relationships with internal stakeholders, offering expert advice and solutions for complex system needs.
• Meet regularly with external suppliers to review performance, outstanding issues and KPIs.
• Keep internal teams aligned through routine meetings, ensuring visibility of ongoing initiatives and upcoming changes.
• Oversee system upgrade testing, securing resources, monitoring progress and escalating or resolving issues as needed.
• Support finance transformation and improvement projects from implementation through to post-go-live.
• Collaborate with the wider technology function to enhance the service experience we deliver to the business.
• Champion continuous service improvement across processes, systems and team ways of working.
• Resolve NetSuite "how-to" queries for a variety of business functions.
• Create and refine saved searches and reports to support business insight and decision-making.
• Embrace new finance systems, contributing to their rollout, adoption and support.
• Provide cross-team cover to maintain seamless support across all finance systems.

Do you have experience in ServiceNow?, * Ability to demonstrate a strong track record as a NetSuite administrator dealing with technical issues.

• Experience of NetSuite roles, permissions, scripting, dashboards and reports.
• Experience using a ticketing/helpdesk tool such as ServiceNow.
• Implement and manage integrations with other systems.
• Ability to communicate effectively via telephone, in person and email with customers spanning multiple regions and time zones.
• Ability to hit KPIs/SLAs.
• Ability to build and develop relationships with internal customers.
• Confident, organised and a natural problem solver.
• Ability to prioritise and work on multiple projects in a fast-paced, changing environment.
• A positive attitude, willing to jump in and tackle new challenges.

Desirable

• 3+ years' experience on NetSuite; General Ledger, Accounts Payable, Purchasing, Accounts Receivable, Inter-company, Projects, Timesheets, Fixed Assets.
• Experience of Kyriba, Docupeak, Concur, Coupa
• 2+ Finance Accounting knowledge
• Leadership experience is desirable

• 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year's service
• 33 days holiday (including bank holidays)
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…