Technical Support and Database Analyst

• Deliver technical support across multiple platforms including Windows, macOS, and Linux, resolving hardware and software issues efficiently.
• Troubleshoot software problems related to operating systems, applications, and network connectivity.
• Manage and maintain database systems, ensuring data integrity and security.
• Assist with the configuration and support of computer hardware, LANs, VPNs, firewalls, and other network components.
• Provide 2nd line technical and application support to internal users and external customers.
• Take ownership of escalated issues, managing them through to resolution.
• Identify root causes of recurring problems and implement long-term fixes.
• Support system upgrades, testing, and deployment of new features.
• Maintain and improve internal documentation, knowledge bases, and support processes.
• Monitor system performance and proactively flag risks or vulnerabilities.
• Maintain and support SQL-based databases to ensure performance, security, and reliability.
• Write and optimise SQL queries to extract data, produce reports, and resolve data issues.
• Perform routine backups, validation checks, and data integrity audits.
• Investigate data discrepancies and implement corrective measures.
• Support data migration, imports, and system configuration changes.
• Collaborate with development teams on database improvements and schema changes.

Do you have experience in macOS?, We are seeking a dedicated Technical Support and Database Analyst to join our IT team. This role involves providing comprehensive technical assistance, managing database systems, and ensuring the smooth operation of our IT infrastructure. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a solid understanding of various operating systems and network configurations. This paid position offers an opportunity to develop technical expertise within a dynamic organisation committed to delivering exceptional customer service., * 3+ years' experience in IT support, application support, or systems support roles.

• Strong working knowledge of SQL and relational databases.
• Experience diagnosing and resolving application-level issues.
• Confident managing customer interactions in a professional setting.
• Experience working with ticketing systems and service management processes.
• Solid understanding of Windows environments and basic networking principles.
• Ability to prioritise workload independently and manage multiple stakeholders.
• Strong analytical and problem-solving capabilities.

• A full-time permanent position (08:45-17:00) within a forward-thinking and expanding company
• Excellent prospects for career advancement within a reputable and progressive firm.
• 20 days' holiday + bank holidays
• Fully supported training opportunities for further career development
• Mobile Telephone, Laptop

The Observatory is the largest purpose-built alarm receiving centre and remote monitoring station in Europe. The Farsight Observatory is the centre of our remote monitoring operation for clients of all shapes and sizes across the UK. Because it's so integral to the job we do, we invest a lot in ensuring the Observatory is at the cutting edge of industry technology, whilst also making it a functional and pleasant environment for our team. What is an alarm receiving centre and remote monitoring station? An alarm receiving centre and remote monitoring station is a building where security operators receive data, signals and alarms from security systems all over the UK.