Technical Support Analyst
FINTEC recruit Limited
Gerrards Cross, United Kingdom
5 days ago
Role details
Contract type
Permanent contract Employment type
Part-time (≤ 32 hours) Working hours
Regular working hours Languages
English Experience level
Intermediate Compensation
£ 37KJob location
Remote
Gerrards Cross, United Kingdom
Tech stack
Microsoft Windows
JIRA
Software Bug Management
Databases
Remote Access Technology
Software Systems
SQL Databases
Job description
- Responding to incoming telephone support calls and tickets
- Resolving technical issues or escalating to the development team if required
- Installing and customising software solutions for customers
- Maintain supporting records via Jira and closing tickets updating information as required
- Delivery user training sessions (remotely or on-site)
- Involved in Quality assurance tests or bug fixes pre customer release
- Working closely with the internal wider team to ensure customer service and continuous improvement Skills and Experience required for the Technical Support Analyst role
Requirements
- Hold an IT Qualification or degree in a relevant discipline
- At least 2 years of working in a second line technical support helpdesk role
- Experience with service desk ticketing using tools such as Jira or similar
- Extensive Experience in Application Support; SQL ; Windows operating systems ; Databases and Remote Access Tools
- Fluent in English both spoken and written
