Technical Support Engineer

Exabeam is a global cybersecurity leader delivering AI-driven security operations across on-premise and cloud-native platforms. We are seeking a mid-level Technical Support Engineer (TSE) with 1-3 years of technical support experience to help customers successfully operate Exabeam's cutting-edge security solutions. In this customer-facing role, you will provide hands-on technical troubleshooting, own support cases from intake to resolution, and collaborate with senior engineers and Engineering/Product teams to resolve complex issues. This role offers strong opportunities to build technical depth, expand responsibility, and grow your career within a global Support organisation. Responsibilities

• Provide technical troubleshooting and resolution for customer issues across Exabeam's on-premise and cloud-native security platforms
• Own support cases end-to-end, including investigation, documentation, customer communication, and follow-through to resolution.
• Analyze logs, configurations, and system behaviour to identify root causes and recommend solutions or workarounds.
• Communicate clearly and professionally with customers, providing timely updates and managing expectations.
• Escalate issues appropriately to senior engineers or Engineering teams with clear summaries and supporting evidence.
• Contribute to internal knowledge bases and documentation to improve team efficiency and consistency.

• 1-3 years' experience in a Technical Support, Helpdesk, NOC, or Customer Support Engineering role supporting enterprise software.
• Strong troubleshooting fundamentals and a structured, methodical approach to problem-solving.
• Good written and verbal communication skills, with the ability to explain technical issues clearly.
• Ability to manage multiple cases and priorities in a ticket-based support environment.
• Willingness to learn and support both on-premise and cloud-native architectures., * Exposure to security platforms (SIEM, UEBA, SOAR) or adjacent areas such as logging, monitoring, or observability.
• Familiarity with Linux or Windows fundamentals, networking basics, and log analysis.
• Experience contributing to knowledge articles, runbooks, or internal documentation.

Location & Work Model Hybrid (UK) - a combination of remote work and onsite collaboration at our Maidenhead area office.

Career Growth & Development At Exabeam, we actively encourage growth and skill development. As a Technical Support Engineer, you'll gain hands-on experience supporting modern security platforms, learn from experienced engineers and subject-matter experts, and have opportunities to progress and broaden your impact within the support organisation as your skills, confidence, and experience grow. Requirements