Technical Support Engineer

· Investigating, troubleshooting and logging technical Issues.

· Respond to IT issues when they arise and resolve them quickly.

· Involvement with Complex technical issues including rebuilding of customers environments.

· Monitoring systems to ensure customers have the best experience.

· Taking escalated tickets from 1st Line Support

· Perform proactive maintenance using our in-house monitoring system.

· Be able to know the new technologies and advise the customers advanced features.

Do you have experience in VoIP?, · Strong people skills and a knack for problem solving.

· Ability to maintain composure and customer focus while troubleshooting and solving technical issues.

· Success in team environments, demonstrating shared responsibility and accountability with other team members.

· Understanding the importance of IT security and adhering to policies and processes.

· Able to manage a project if required to solve complex IT Issues

· At least 3 years IT Support experience

Key Technical requirements

You will need the following:

· Windows Server including Active Directory

· Microsoft Office Applications including Outlook

· Antivirus Experience or troubleshooting

· Basic Networking including DNS, WINS and VPN's

· Desktop Support with Printers

· SQL - Basic understanding Backups / restores

· SaaS environments

· Office365 Admin (including SharePoint, OneDrive, Teams)

· Virtual environments like Hyper-V

· Exchange

Bonus Experience

· Proxy technologies

· ITIL processes for Incident, Change and Event Management

· MCP/COMPTIA or equivalents

· VOIP Systems

Our Company has grown over the last 15 years to be one of the leading IT providers in the UK with a customer base of over 800 companies which use our Solutions.