Senior IT Operations Manager

Senior IT Operations Manager (m/f/d)

Location: Munich

"What matters to you?" That's what we ask ourselves every day at SBK (Siemens-Betriebskrankenkasse) - both in our trusting dialogue with customers and internally in our appreciative cooperation with each other. Together, we boldly break new ground to actively shape healthcare. In doing so, we rely on the skills of each individual. Through dialogue on equal terms, we find the best solutions for our customers. As Germany's largest company health insurance fund, we also support our nearly 2,000 employees in achieving their personal goals and growing with us. Does working in a meaningful environment sound good to you? Your tasks

Design, implementation, and communication (40%):

• You design and implement modern workplace solutions and are responsible for rollout, communication, and enablement within the organization.
• You will independently analyze requirements from specialist departments and translate them into process designs and viable operating concepts.
• Through training, guidelines, and coaching, you will strengthen user know-how and build a sustainable multiplier network.

Ensuring operational tasks (60%):

• During regular operations, you ensure the stability and quality of the applications, infrastructures, and services you support.
• You actively participate in incident, change, and major incident processes and evaluate technical impacts on operations.
• As the central interface, you will coordinate specialist departments, IT support, and service providers and manage the transfer of new services into operation

Your profile

• Degree in computer science or business administration or comparable professional training with additional qualifications
• Several years of experience in the modern workplace environment and statutory health insurance processes, as well as in-depth knowledge of ITSM, process analysis, and IT projects.
• Practical experience with technologies such as M365, Entra ID, Intune, Citrix, Jira/Confluence, as well as communication and collaboration platforms and user/rights management.
• Strong analytical skills, highly results-oriented and a structured, quality-conscious working style
• Strong communication and coaching skills combined with conceptual strength and a willingness to take on operational responsibility
• Team spirit and a confident manner when working with stakeholders, specialist departments, and service providers.

Your benefits

• Attractive terms and conditions: Pay in line with the Bavarian metal and electrical industry collective agreement, 38-hour week, and 30 days of vacation per year (for Full time employees)
• Flexibility for an optimal work-life balance: mobile working and working from other European countries by arrangement, flexitime (up to 24 days per year), possibility of sabbaticals and job sharing
• Learning and development: We see lifelong learning as an integral part of our corporate culture, for example through our own learning management system and numerous individual opportunities for further training. Top health management: We offer our employees numerous opportunities to maintain and promote their health. Sustainability: Our goal is to be climate neutral by 2030, which is why we promote climate-friendly mobility with the Deutschland-Ticket as a job ticket and the JobRad bike leasing program.
• Extensive additional and social benefits: company pension plan, capital-forming benefits, and much more.

You can find more information about our benefits here.

For over 100 years, SBK has been committed to the health concerns of people and has been working to promote the interests of its insured members. We are delighted that we are continuing to grow and are looking for employees who want to shape the future with us. Sound good? Click now and apply.

Contact Lea Drummer HR Business Partner 62700-701

• Degree in computer science or business administration or comparable professional training with additional qualifications
• Several years of experience in the modern workplace environment and statutory health insurance processes, as well as in-depth knowledge of ITSM, process analysis, and IT projects.
• Practical experience with technologies such as M365, Entra ID, Intune, Citrix, Jira/Confluence, as well as communication and collaboration platforms and user/rights management.
• Strong analytical skills, highly results-oriented and a structured, quality-conscious working style
• Strong communication and coaching skills combined with conceptual strength and a willingness to take on operational responsibility
• Team spirit and a confident manner when working with stakeholders, specialist departments, and service providers.

„Wir sind auf deiner Seite.“ Dieses Versprechen geben wir, die Siemens-Betriebskrankenkasse, unseren Kunden und unseren Mitarbeitern gleichermaßen. Unseren Kunden, indem wir sie persönlich beraten und im Fall der Fälle das Beste für sie herausholen. Unseren Mitarbeitern durch sinnstiftende Aufgaben, eine freundliche, offene Arbeitsatmosphäre, ein attraktives Gehalt und viele Sozial- und Zusatzleistungen.

Seit über 100 Jahren sichert die SBK als starke Solidargemeinschaft Menschen finanziell ab. Auf diese Erfahrung vertrauen heute mehr als 1 Million Kunden. Damit sind wir eine der größten Betriebskrankenkassen Deutschlands und eine der 20 größten gesetzlichen Krankenkassen. Wir engagieren uns mit 1.800 Mitarbeitern und in über 100 Geschäftsstellen deutschlandweit und sind stark regional verwurzelt. Unsere Kundenorientierung, unsere Leistungen und unsere persönliche Beratung werden regelmäßig ausgezeichnet. Von Mensch zu Mensch sind wir für unsere Kunden da, damit sie das gute Gefühl und die Sicherheit haben, bestens aufgehoben zu sein.