Salesforce Administrator

The Best Connection Group Limited is looking for a Salesforce Administrator to join our Digital Strategy Team and play a key role in shaping how Salesforce supports a 600-user, high-performance recruitment business.

This is a hands-on role for someone who enjoys building elegant solutions, improving workflows, and making a real commercial impact. You'll work closely with our Salesforce Product Lead, internal stakeholders, and a managed service partner to continuously optimise our Salesforce platform and help reduce backlog while increasing delivery speed and system value.

Why this role stands out

• Enterprise-scale Salesforce (600 users) with real complexity and impact
• Strong focus on Flows, optimisation, and productivity improvements
• A genuine opportunity to reduce backlog and improve delivery throughput
• Part of an employee-owned business where your contribution is recognised and rewarded

What you'll be doing

Platform Configuration & Optimisation

• Build and enhance Salesforce using Flows (record-triggered & screen), fields, objects, validation rules, page layouts, record types, permission sets and reports
• Contribute to solution design alongside the Salesforce Product Lead
• Proactively identify and implement workflow improvements to boost efficiency and usability
• Ensure all configuration follows best practice and avoids technical debt

Backlog Delivery & Release Support

• Deliver high-quality enhancements from the Salesforce product backlog
• Translate requirements into scalable, maintainable solutions
• Support testing and release processes with the Digital Delivery & Platform Lead
• Help drive backlog reduction through efficient, well-designed builds

Managed Service & Vendor Collaboration

• Work effectively within a managed service Salesforce model
• Liaise with our managed service partner on complex or package-level changes
• Ensure internal configuration aligns with package updates and release cycles

Data Integrity & System Health

• Maintain strong data governance, validation, and integrity
• Perform bulk updates using tools such as Data Loader
• Monitor adoption and system performance
• Identify opportunities to simplify processes and reduce manual effort

Operational Support

• Provide second-line Salesforce support when needed
• Troubleshoot configuration-related issues
• Support users with system functionality and improvements
• Contribute to long-term platform stability as backlog reduces

Do you have experience in Salesforce?, * Salesforce Administrator Certification

• Proven Salesforce Administrator experience in a multi-user environment (200+ users desirable)
• Strong experience designing and maintaining Salesforce Flows
• Experience deploying changes into live production environments
• Solid understanding of data management and bulk updates
• Ability to turn business requirements into scalable solutions
• Understanding of governance and change control in enterprise environments

Desirable

• Experience working within a managed service Salesforce model
• Background in recruitment or sales-driven organisations
• Reporting and dashboard experience
• Exposure to productivity-led digital optimisation initiatives

• £40,000 - £45,000 salary (depending on experience)
• 30 days paid holiday (initial entitlement, inc. statutory holidays)
• Free on-site parking
• Pension scheme
• Cycle to Work scheme
• Optional employee benefits scheme
• Remote or hybrid working, with monthly visits to Bromsgrove HQ

The Best Connection is one of the UK's leading employee-owned temporary recruitment agencies, with over 35 years' experience and 80+ branches nationwide. We support a wide range of sectors including driving, industrial, commercial, care, and aviation. As an employee-owned business, we're built for long-term success. You'll have a voice through our Employee Council and be part of a culture that values contribution, collaboration, and shared reward - including profit-sharing where applicable.   You must create an Indeed account before continuing to the company website to apply