Job in Germany: IT Supporter with focus on macOS

Depending on your focus, you ensure that the firewall, telephone system, network technology and other infrastructure at the customer's site are working properly. You record the problems of our customers through various channels, classify and process them or create a ticket for the department. You take care of the entire lifecycle of the Mac, iPhone and iPad, i.e. installation of macOS and applications, configuration of applications and user environment, support of the user in case of problems with applications and/or use of the Mac, backup of data and migration to the new device. You will set up printers and sometimes fax for the customer on macOS and iOS. What you should bring: You have IT training/studies or relevant work experience in technical support, service desk, IT service or similar areas. You know macOS and at best one or more of the following: Linux, Windows, Cloud (Microsoft 365, Azure, Google Workspace), telephony & phone systems, network technology. You have first experience

in dealing with ticket systems. With your very good Mac knowledge, your broad IT knowledge and your experience you can solve customer problems competently. It is easy for you to communicate with customers and you enjoy it, even when things get tricky. You have a very good knowledge of German and basic English spoken and written. You enjoy finding solutions to different challenges and working in a team. What we offer you: An exciting and varied job with changing projects with a wide range of customers. We have flat hierarchies, short decision-making processes and a very good working atmosphere. Our annual Mallorca team trip provides a lot of fun and supportive and friendly interaction in the team. Develop yourself further through various certifications (eg Sophos certifications). Benefit from a supportive team that is there to help and advise you. Do you need a change of scenery? Then just work from our office in Mallorca and enjoy the sun as well as the beautiful view of the sea. Do you want a sporty balance to work from time to time? Then simply take advantage of our sports offer (Wellpass) or bike leasing. In addition, we offer you other benefits, such as a company pension plan. We look forward to your application by email to jobsjemix.de. Jeremias Müller - Founder and CEO Flemming Hartisch - Managing Director and Customer Success Manager Franziska Schenk - HR Manager

IT Supporter (m/f/d) with focus on macOS in Berlin simple. beautiful. solved. We are looking for you as a passionate Apple connoisseur to join us in driving customer solutions and projects in the enterprise space. Jemix has been providing custom-fit and holistic solutions for customers for over 10 years, where you will support our customers with your expertise and the latest technologies. Together with the Jemix team, you'll ensure the seamless integration of Apple systems into enterprise IT and continue to evolve it. We want to make tomorrow's workplace more beautiful, easier and more personal. If you share our passion and have a desire to work with Apple in the enterprise space, join Team Jemix now Your responsibilities: You will perform macOS client support at customer sites. Depending on your IT skills, you develop solutions for technical problems and work on versatile customer projects. You handle and solve customer problems as well as technical concerns remotely or on-site.