Operations Change Manager (all genders)
Role details
Job location
Tech stack
Job description
For our Sort Center in Gernsheim close to Frankfurt/Main we are currently looking for an:
Operations Change Manager (all genders)
As a member of the Operations team, we are looking for a Change Manager to drive and accelerate pilot/change initiatives at the site in order to meet the safety, customer experience, quality, sustainability and productivity goals - with an impact that spans across the entire network. In this cross-functional and broad role, you will be actively engaging with the onsite Site leadership, the Regional Sort Support Team, Operations and Area Managers, Local Support Teams and the Central Program Management Teams based out of Luxembourg.
You will act as first point of contact for changes/pilots/trials on site and will be driving and executing on programs for the site based on a strategic roadmap and site-specific requirements, and will be willing to jump in and support the teams with operational tasks during periods of high demand (like Prime Week and PEAK).
To be effective in this role, you need to be a great communicator by proactively bringing all stakeholders to the table and influence through your agility, creativity and resourcefulness. As a successful change agent, you are natural at building and maintaining both formal and informal connections/relationships within your network and you are able to explain complicated topics and convince your audience at various levels of seniority. You will need to earn trust, be resilient and confident at driving/adopting change to break through established routines, remove barriers and ensure changes are embraced. You will utilize business insights and methodical skills to influence teams' understanding of how to adopt changes and be committed to problem solving, getting things done and finding workarounds to not jeopardize deadlines. You will need to build a deep understanding of our operations, while being constantly on the lookout for continuous improvement opportunities.
Your expertise would be sought after and would open up the opportunity to some level of travel (around 10%) within the DE Sort Center network. You are hands-on, agile and have a big picture view and can develop mechanisms to ensure successful implementation. This role will particularly suit someone who is a self-starter, with project/program management and experience/knowledge in operations, capable of driving and adopting initiatives from start to finish and manage multiple programs simultaneously. A predominantly on-site presence is required for this role; however, you will have some working time flexibility as this role is not bound to shift times.
Key job responsibilities
- Own the strategic pipeline of projects/programs/tools for the site and also local change requests to ensure successful implementation. This would include managing the data collection, coordination, planning, testing, validation, analysis, optimization, roll out/training and trouble-shooting
- Run the local project management office to track progress, report on ongoing initiatives, monitor and supervise process changes
- Drive the adoption of best practices and standardization of processes at the site and exchange knowledge within the network
- Interact and coordinate with multiple stakeholders (regional and local) and present to steering committees to ensure the successful execution of programs
- Work closely with the site staff and local support teams (Safety, IT, HR, Facility maintenance) to build and secure support and resources for projects and initiatives to ensure deadlines are met
- Confidently prioritize programs, resources and scope while managing stakeholder expectations
- Collect and consolidate innovative ideas from site operations and support them in creating business cases
- Work with large data sets and own operations metrics and communicate them during daily/weekly review meetings
- Support operations during periods of high demand
Please upload an English version of your CV for the application!
A day in the life You'll be the key link between a number of teams, including finance, safety and operations integration teams. That means you'll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.
A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You'll be a source of leadership and support your team to be the best managers they can be.
About the team Amazon couldn't deliver at pace without the Amazon Transportation Service team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably.
Requirements
- Bachelor's degree
- experience in program management, logistics, operations, supply chain, transportation, or a related field
- Experience leading projects/programs, analyzing and improving the performance of a business
- Experience with performance metrics and delivering on process improvements
- Ability to dive deep into data and systems and turn them into actions
- Excellent analytical skills and experience in evaluating complex processes and financial scenarios
- English language fluency, both written and spoken
- Conversational German, * Masters degree or equivalent
- Project Management certification
- Previous experience in manufacturing, operations, production, distribution or consulting
- Previous experience with change management, process development and execution
- Experience in managing operations
- Experience in Lean Management and Six Sigma
- German language fluency, both written and spoken
