IT and Digital Services Manager

Technology is critical to teaching, student experience and institutional reputation. We are seeking a senior IT professional who understands that reliability, security and governance are not optional. They are foundational. This role gives you full responsibility for ensuring that foundation is robust, resilient and future ready.

We are seeking an experienced and hands-on IT and Digital Services Manager to lead the delivery, security and continuity of IT services at the University of Portsmouth London Campus.

This is a senior operational leadership role with full responsibility for the local technology environment. The postholder will ensure reliable infrastructure, secure identity management, effective device and endpoint control, and seamless support for teaching and student services.

Reporting to the Chief Operating Officer, the role works closely with University of Portsmouth central IT services to maintain alignment, governance and security standards across systems and platforms. This position would suit an experienced education-sector IT leader who is comfortable operating independently while influencing campus-wide digital maturity., * Lead and maintain campus network infrastructure, including switching, firewalls, wireless and monitoring.

• Ensure operational resilience, incident response and continuity for teaching and student services.
• Oversee Microsoft 365 services, Entra ID identity governance and Microsoft Intune device management in coordination with central IT.
• Maintain secure onboarding and offboarding processes and enforce access control and MFA compliance.
• Lead cybersecurity controls, security alert response and GDPR compliance, supporting audit and regulatory requirements.
• Oversee IT service desk performance, documentation standards and escalation management.
• Manage vendor contracts, SLA performance, renewals and lifecycle planning.
• Provide structured IT governance advice to campus leadership and maintain clear system ownership boundaries with central university teams.

Do you have experience in Teaching?, You will be an experienced IT manager within a university, college or school environment, with a strong operational grip on Microsoft 365 services, identity governance and endpoint management.

You will have sound technical knowledge across network infrastructure, Entra ID, Intune and classroom technology, alongside a disciplined approach to documentation, compliance and vendor governance. You will be confident acting as the senior IT authority on campus, capable of balancing operational stability with continuous improvement.

You will also bring strong stakeholder communication skills, able to translate technical risk and strategy into clear advice for campus leadership while maintaining close working relationships with central IT team, * Proven experience in IT management within an education setting.

• Strong knowledge of Microsoft 365, Entra ID and Microsoft Intune.
• Experience managing network infrastructure and endpoint security.
• Experience managing a device estate in a structured and compliant manner.
• Experience working with third-party IT vendors and managing contracts and service levels.
• Strong documentation, governance and risk management discipline.
• Excellent communication and stakeholder management skills.

Desirable Requirements:

• Experience within a higher education partnership or branch campus model.
• Knowledge of Windows Autopilot.
• Experience supporting classroom AV environments.
• Familiarity with infrastructure or endpoint monitoring tools.
• Experience supporting hybrid or cloud-first environments, We are a Disability Confident employer and are committed to providing reasonable adjustments throughout the recruitment process.