Dynamics 365 CRM Lead Developer

We have a fantastic opportunity for a Dynamics 365 CRM Lead Developer to join our team within Vistry Services, at our Cheltenham office. As our Dynamics 365 CRM Lead Developer, you will lead the day-to-day administration, enhancement, and optimisation of Microsoft Dynamics 365 Customer Engagement across the organisation. You will lead and manage internal and external resources to ensure the platform remains stable, efficient, and aligned with business needs, while managing change requests, system updates, integrations, and user support.

The key performance indicators for this position are:

• System uptime and stability
• Timely delivery of change requests and enhancements
• User satisfaction and reduced support backlog
• Manage deployment of updates, patches, and integrations
• Compliance with governance, security, and data quality standards
• Day to day management of internal developer and any contractors.

We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated., * Timely delivery of change requests and enhancements

• User satisfaction and reduced support backlog
• Manage deployment of updates, patches, and integrations
• Compliance with governance, security, and data quality standards
• Day to day management of internal developer and any contractors
• Manage the day-to-day performance, maintenance, and configuration of Dynamics 365 applications.
• Act as technical owner for Dynamics 365, ensuring stability, security, and adherence to best practices.
• Review, prioritise, and implement change requests in collaboration with business stakeholders.
• Develop and maintain customisations, workflows, automations, dashboards, and integrations.
• Partner with internal teams and third party providers to deliver enhancements and resolve issues.
• Keep key stakeholders informed on progress and issues.
• Oversee release management, including testing, deployment, and documentation of updates.
• Provide second and third line support to users, resolving complex issues and ensuring knowledge sharing.
• Maintain system governance, data accuracy, and compliance with organisational policies.
• Proactively identify opportunities to improve processes and maximise Dynamics 365 capabilities.
• Train users, create documentation, and support adoption of new features.

• Relevant Microsoft certifications (e.g. Dynamics 365, Power Platform)
• Proven experience administering and developing Dynamics 365 environments
• Strong understanding of Dynamics 365 modules (sales and service), workflows, Power Automate, and integrations
• Excellent communication, problem-solving, and stakeholder management skills
• Occasional travel to other sites as required

Desirable…

• Degree in IT, Computer Science or related field
• Experience in large-scale digital transformation programmes
• Knowledge of Azure Services, Dataverse APIs, or DevOps pipelines
• Experience leading small teams or vendors
• Full UK driving licence

• Competitive basic salary and annual bonus
• Company car, car allowance or travel allowance
• Salary sacrifice car scheme available to all employees
• Up to 39 days annual leave plus bank holidays
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Christmas company shutdown
• Employee rewards portal with many more benefits…