Senior Engineer - End User Computing

If so, we'd love to hear from you. We're looking for a Senior End User Computing Engineer to join our Digital Service Desk team and play a key role in delivering an outstanding colleague experience. You'll act as a trusted escalation point for complex issues, take ownership of incidents from start to finish, and support colleagues both remotely and face to face.

You'll help shape how we work by improving our processes, giving technical guidance to colleagues, and supporting a high quality service culture. In this role, you'll handle the full lifecycle of incidents and requests, spot and escalate issues that could become bigger problems, make sure all diagnostic details are recorded correctly, ensure resolutions are delivered efficiently, and keep communication clear throughout.

You'll also bring experience in coaching others and showing core leadership skills. This includes guiding colleagues through technical tasks, helping with project delivery, and supporting the development of team members. You lead by example, encourage a culture of learning and collaboration, and help build a supportive, high performing team.

You'll work closely with Digital Support leadership to embed ITIL best practice, support the successful rollout of new technology, and drive continuous improvement across the service. Above all, you'll put people first, building trust, rapport, and confidence with colleagues at every level.

Do you have experience in macOS?, Are you passionate about helping people get the best out of their technology? Do you combine deep technical expertise with empathy, clear communication, and a desire to continually improve how digital services are delivered?, You have excellent working knowledge of Windows 11 and Microsoft 365, with strong hands on experience supporting core Microsoft technologies including Azure Active Directory, Microsoft Intune, Microsoft Teams, and Microsoft Surface devices. Experience with macOS and iPhone devices is also highly desirable.

You have a strong understanding of ITIL principles and ideally hold an ITIL Foundation certificate, with practical experience using Service Management tools, such as ServiceNow, to support the delivery of consistent, high quality support services.

You're an excellent communicator who can explain technical issues in a clear, friendly, and accessible way. You build positive relationships, adapt your communication style to different audiences, and remain calm and proactive under pressure.

Curious, collaborative, and committed to exceptional service, you're someone who loves helping others and takes pride in creating a positive digital experience. If you're ready to make a real impact and help shape a best in class Digital Support function, we'd love to hear from you.

As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We'll support you, wherever possible, so that you don't miss out on what matters to you.

Membership of the Homes and Communities Agency Pension Scheme, which is a contributory defined benefit scheme with the amount you receive on retirement based on your salary and years worked at the Agency.

Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay policy. You can find details on the HR Hub SharePoint site.

If you ever need a bit of extra help, we have a great employee assistance programme, a wide range of healthcare plans, financial wellbeing support and access to many great discounts with leading high street names.

Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future.

If you are a member of a professional body, we'll pay for your membership and once you get your digital kit, you'll be good to go.

Homes England: The Housing and Regeneration Agency We believe that affordable, quality homes in well-designed places are key to improving people's lives. As the government's housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built. How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety. Together with our partners, we're accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come., Homes England are a geographically diverse community. We work to a 50/50 office/ home based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme. We're a diverse team of more than 1,000 professionals spanning 17 professions, helping Homes England to be effective, efficient and deliver for communities.