Data Analyst (Customer Data Services)

The Customer Data Lab supports the foundation of the Bank by providing trusted customer data to operate the LBG business and serve customers. Passion lies in crafting sensible solutions to enable the group to transform the customer and colleague experience.

Our Lab culture brings together inquisitive, committed, people from a diverse group of backgrounds that enjoy a collaborative and innovative environment that supports flexible and agile working.

What you'll do

• Developing high quality analysis and solutions, ingesting data from multiple different sources to build large and potentially complex data quality applications.
• Responding to high priority incidents, regulatory & Group Exec Complaints, identifying root cause, identifying how many customers impacted as well as recommended solutions.
• Providing critical 'customer data expertise' to help shape the approach to solving the problem and contributing new/exciting datasets into problem solving solutions.
• Building Data Quality Dashboards and visualising through Power BI., Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

• Proven data analytical experience
• Proficiency in SQL, Public Cloud Computing
• Good problem solving, analytical and design & communication skills
• Desire to lean and share learnings

It would be great if you also had

• Docker, Kubernetes, Webshere Liberty (or equivalent)
• DevOps principles and toolsets
• Automation - Urbancode, Jenkins or equivalent
• Scrum working principles/How to plan out tasks in detail
• Experience with coding in Python or competence and desire to learn Python
• Desire or experience of writing SQL scripts in Google Platform

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group we're embracing collaborative, agile ways of working, to help us deliver the best outcomes for our colleagues, customers and businesses. Join us and discover how this could work for you. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. This opportunity will sit within the Customer Data Services Lab. Data is the Crown Jewels of the bank, key to the Group's strategy and at the centre of the Group's investment programme. We're shaping the Group's ambition by enabling the bank to gain value from data by providing safe and efficient Group wide data capabilities and services., At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.