Applications Support Analyst

As part of the Digital Healthcare team, Applications are responsible for the delivery and maintenance of corporate and clinical applications to support safe and effective patient care whilst delivering the digital strategy., Provide support for clinical applications, troubleshooting issues reported by users and fulfil requests

Monitor applications proactively identify potential problems

Liaise with third party suppliers to escalate and resolve issues and requests.

Assist in the testing of new functionality and updates.

Document support activities

Maintain documentation including standard operating procedures.

Participate in application upgrades and change management processes.

We are looking for highly motivated problem solver who thrives under pressure and has a passion for customer service.

You will provide second line support of clinical applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning.

The role is full time, permanent at 37.5 hours per week. The role offers hybrid working, following a trial period of 3 months. Candidates must be able to attend the office 50% of the time.The ability to participate in an on-call service is essential. Applicants must be within 30 minutes of one of our two main site at Carlisle or Whitehaven.

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county. Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time': Being a clinically led organisation Quality and safety at the heart of our Trust A positive patient experience every time A great place to work Managing our money well As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work. Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.