Administrator - VE Helpdesk

• Manage inbound emails in a timely manner.
• Identify customers' needs, clarify information.
• Record all conversations in our CRM system in a comprehensive way.
• Build good working relationships in order to engage with customers and colleagues effectively.
• Frequently attend ongoing training and briefs to improve knowledge and performance levels.
• Focus on meeting Service Level Agreement targets and timescales.
• Data entry: create and maintain records, standard reports and spreadsheets to ensure information is up-to-date, easy to access and accurate
• Communicate with internal and external customers by phone, in writing (email and standard letters) and face to face where appropriate within tight timescales
• Maintain a tidy work area and comply with all Health and Safety regulations
• Dealing with Administration of Mark Sheets

Do you have experience in Numeracy?, * Good Standard of education with strong skills in numeracy and literacy.

• Previous experience in a customer services/support role.
• Proven ability to deal with all enquiries and work as a productive member of the team.
• Must be able to communicate appropriately and effectively with clarity both verbally and in writing.
• Ability to work with accuracy and with an attention to detail in a pressurised environment.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Attention to detail
• Ability to take on new tasks in a positive manner
• Experience of using Microsoft Office, databases & telephone systems in a customer focused organisation

Venesky-Brown's client, a public sector organisation in Dalkeith, is currently looking to recruit an Administrator for initial 2 month contracts commencing April 2026 until the end of May 2026 on a rate of £14.03/hour PAYE. The working hours are 8:30am-4:30pm Monday to Friday. These roles will be based onsite.