Business Operations Manager, EMEA Data Centre Operations

• KPI Management: Collect, analyse, and present key performance indicators (KPIs) for the organization. Define new KPIs and derive insights from data to empower business decisions.
• Project & Deliverable Tracking: Track project deliverables and drive completion of project-based initiatives across the organization.
• Executive Presentations: Create compelling presentations and business content for senior leaders.
• Business Strategy Scaling: Evolve business strategies as the organization grows, proactively adjusting and pivoting as needed.
• Headcount & Training Oversight: Track hiring status, onboarding, and training requirements.
• Process Standardization: Drive standardization of procedures across regions and teams, improving business processes for higher productivity.
• Document Management: Create and manage document and information repositories to support knowledge sharing.
• Cross-functional Alignment: Build relationships and create alignment between various departments and regions.
• Operational Analysis: Conduct strategic analysis of current operations, identifying opportunities for improvement.
• Team Support: Provide support across all the organisation and assist in tasks such as event planning and cross-globe co-ordination efforts., Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

• Experience: 10+ years in business operations, IT operations, or similar roles, within a distributed team environment.
• Education: Degree educated in business, IT, or related discipline.
• Technical Expertise: Advanced skills in Excel and PowerPoint. Proficiency or working knowledge of programming/scripting languages (e.g., Python, APEX, SQL) for data manipulation. Familiar with the Confluence platform.
• Project Management: Demonstrated ability to manage multiple projects, drive progress and tracking.
• Process Excellence: Familiarity with LEAN, 5S, or similar management and process improvement methodologies.
• Communications: Exceptional ability to communicate complex information effectively and create executive-level content.
• Collaboration: Demonstrated ability to build partnerships across teams and functions and influence stakeholders.
• Adaptability: Ability to adjust strategies and processes dynamically as business requirements change.
• Travel: Willingness to travel infrequently as business demands.

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