B2C Solutions Architect

At Knight Frank we are transforming how we deliver B2C property solutions to enhance customer experiences, optimise operations, and drive growth. As a Solutions Architect, you'll play a pivotal role in designing scalable, customer-centric systems that integrate seamlessly with our digital platforms and third-party tools ecosystems.

We are seeking highly skilled individuals who share our core philosophy of delivering high quality products and services through iterative delivery and the fast flow of value.

Every team member will be a critical player in delivering outcomes that align with our business objectives, and we expect our people to have a deep understanding of agile, lean and DevOps practices.

If you are a multi disciplinary candidate who can operate autonomously across functional boundaries, demonstrate an openness to new ideas, and have a continuous improvement mindset, then we would like to hear from you.

About the Role:

The Solutions Architect (B2C Domain) will design and implement scalable, secure, and user-friendly systems for our B2C service lines. This includes integrating customer data, analytics, and AI-driven tools to improve user experience, streamline client and property workflows, and ensure compliance with data privacy regulations (e.g. GDPR). You'll work closely with Product Owners, Business Analysts, and Engineering teams to ensure that our solutions are scalable, resilient, and aligned with both business and technical objectives.

As a Solutions Architect, you will play a key role in shaping our landscape driving the adoption of best practices and modern frameworks. This is an exciting opportunity for a strategic thinker who is passionate about designing impactful, scalable solutions that enhance user experience and engagement., The Solutions Architect (B2C Domain) will be responsible for designing and implementing scalable, high-performance systems across various projects., * B2C System design: Lead the architecture for B2C systems, including property listing systems, portals, and analytics dashboards.

• Data integration: Design data pipelines to aggregate customer behaviour, property performance, and third-party data (e.g., market trends) for actionable insights.
• API & Event driven architecture: Design and help build and maintain APIs for seamless integration with external & internal platforms, ensuring real-time updates and scalability.
• Cloud native solutions: Architect cloud-based systems using platforms like Azure, leveraging services, containers, and serverless computing as needed for high availability and performance.
• Security & compliance: Ensure data privacy, compliance with regulations, and robust security measures for customer data and transactions.
• Customer centric innovation: Propose solutions to enhance user experience, such as AI driven recommendations, personalised dashboards or chatbots for customer support.
• Architectural design: Lead the architecture and design of platforms capable of handling large datasets, including geospatial and other metadata.
• Data storage: Design and implement data storage strategies using specialised databases for efficient storage, retrieval, and querying of data.
• Security: Ensure the security, privacy, and integrity of all data across the system.
• Enterprise Architecture: Maintain the requisite Enterprise Architecture for the B2C domain. Create comprehensive technical documentation to support the system's design, implementation, and integration processes (e.g. C4 modelling, document as code with Mermaid/PlantUML).

Do you have experience in SaaS?, * Proven experience: Minimum 5+ years of experience as a Solutions Architect, preferably in B2C property tech, real estate, and SaaS environments.

• API and Event driven architecture: Expertise in integrating REST APIs, event grids, and messaging systems for data ingestion and processing.
• Cloud platforms: Experience with cloud infrastructure and platforms (e.g. Azure) with a focus on cloud native design patterns.
• Data integration: Strong understanding of integrating SaaS products and custom-built solutions, as well as working with third-party partners.
• Analytical mindset: Ability to design systems for real time intelligence linking various data sources to provide actionable insights.
• Communication skills: Strong ability to collaborate with cross functional teams and communicate complex technical details to both technical and non-technical stakeholders.

Preferred Qualifications:

• Experience in the property management or real estate industry.
• Familiarity with property systemS

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.