Implementation Consultant
Role details
Job location
Tech stack
Job description
As an Implementation Consultant at Stripe, you will drive Stripe's future growth engine by leading prospective clients through the integration process and turning them into happy and productive Stripe users., * Own the full implementation cycle from signed-to-live for mid-market and enterprise companies.
- Be responsible for proactively developing and project managing a customer's integration strategy, plan and timeline.
- Lead and contribute to team projects to develop, improve, and scale our processes.
- Manage client relationships and engage in business-level and technical conversations at multiple levels of the organization, including CTO, COO, and CFO.
- Engage with cross-functional teams (e.g. Product, Engineering, Legal, Business Teams, etc) to craft custom solutions to achieve customer objectives.
- Help build an account deployment process that can be scaled across global sales teams at Stripe.
- Lead the establishment of a new regional office, implementing established team practices while fostering our collaborative culture, and serving as a cultural ambassador., Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.
Requirements
- 3+ years of experience working with customers, preferably at a technology company, with a track record of top performance.
- Project Management Experience on a large user facing project from beginning to end
- Deep understanding of the Stripe API, and ability to explain complex API concepts to Stripe's largest and most technical customers.
- Ability to understand complex enterprise requirements and craft tailored solutions.
- Proven project management skills.
- Strong critical thinking skills, including ability to identify suboptimal internal processes.
- Ability to recognize repeated user-facing issues and build scalable solutions.
- Ability to operate in a highly ambiguous and fast-paced environment.
- Strong interest in technology.
- Excellent communication both in German and English.
Preferred requirements
- Prior experience at a growth stage internet/software company.
- Prior experience in the payments industry.
- Prior experience working with large mid-market companies as well as enterprise organizations.
- Prior experience being a team lead and mentor to junior team members
Hybrid work at Stripe
Benefits & conditions
The annual salary range for this role in the primary location is €119,100 - €178,700. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.
