First Line Technical Support Engineer
Role details
Job location
Tech stack
Job description
Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients.
Requirements
The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction.
Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.
This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required.
Essential requirements:
1 to 2 years of professional experience in a similar role Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Azure, Exchange / Office 365, Antivirus software etc Some experience using a Ticketing system / working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential, You may have experience of the following: IT Support Engineer, Service Desk Analyst, Helpdesk Technician, 1st Line Support Technician, Technical Support Analyst, IT Service Desk Engineer, IT Support Technician, IT Helpdesk Analyst, Desktop Support Technician.
Benefits & conditions
Shift Work will vary between 8.00am - 8.00pm Monday to Friday with one hour for lunch.
The shift pattern varies between 8am - 4pm, 9am - 5pm, 10am - 6pm, 12pm - 8pm.
You may be occasionally asked to cover weekend shifts as and when needed.
This is an office-based role at Krome's HQ in Chertsey (Surrey).
However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required.
The Package
£24,000 - £30,000 Basic (depending on experience), 4% Employer Pension Contribution Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Electric Vehicle (EV) Salary Sacrifice Scheme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am - 9am Mon to Fri) Complimentary Tea/Coffee and Fresh Fruit Available All-day Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Cycle to Work Scheme Shower Facilities Free Private Car Park Staff Break Out Room with Pool Table Modern, Open Plan, Office Environment Regular Company-Funded Social Events Company-Funded (Voluntary) Participation in our Charity Events Electric Vehicle Charging Points are available at our Chertsey Head Office
Inclusion & Diversity
