Service Team Leader Robotics 80-100 %

In this role, you will lead a team of Field Service Engineers and Back Office Operations Staff within the Robotics division, ensuring high-quality, timely, and cost-effective delivery of service solutions to our customers. Beyond operational leadership, you will act as the central site contact and contribute to cross-country collaboration within the DACH cluster.

This role is contributing to the Robotics division in Baden, Switzerland. Main stakeholders are customers, Field Service Engineers, Sales, Technical Support, Operations, and Cluster DACH peers.

The work model for the role is: onsite. #LI-Onsite

You will be mainly accountable for:

• Leading, coaching, and developing a team of service professionals, fostering a high-performance, accountable, and safety-driven culture
• Ensuring efficient resource planning, scheduling, and task allocation to achieve service KPIs (e.g., OTD, response time, utilization)
• Acting as the primary site representative and overarching point of contact for local site-related topics
• Partly governing local site matters (e.g., coordination of infrastructure, compliance alignment, and operational interfaces) in close collaboration with relevant internal stakeholders
• Driving collaboration and alignment within the DACH cluster to ensure consistent service standards and best-practice sharing
• Strengthening customer satisfaction and retention by maintaining close relationships and ensuring rapid, solution-oriented service delivery
• Continuously improving service processes based on performance metrics and customer feedback (e.g., NPS)

You will join an experienced Robotics Service team, where you will have the opportunity to shape both operational performance and local site governance within a dynamic, international environment.

Do you have experience in Technical support?, * Proven previous leadership responsibility in a technical service or industrial environment

• Strong knowledge of Occupational Health and Safety (OHS) standards and safe working practices
• Solid understanding of service operations, technical support, and process optimization
• Experience with SAP, Salesforce, and MS Office; strong affinity for KPI-driven management
• Structured, customer-centric mindset with strong planning and execution skills
• Fluency in German and English are a must; French is a plus

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment. This Position reports to