IT Service Desk Engineer

• Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs).
• Setup of new users in Active Directory, Entra and 365
• VOIP phone setup and configuration (training to be provided)
• Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly.
• Resolve first and second-line tickets, escalating cases to senior engineers as necessary.
• Maintain adherence to our high service standards and quality benchmarks.
• Demonstrate exemplary communication and time-management skills.
• Operate both independently and collaboratively within a team setting.
• Provide training and mentoring to staff members and clients when needed.
• Perform device setup, repair, and upgrade tasks in our workshop.
• Conduct routine system inspections, implement updates, and apply patches as required.
• Review backup logs vigilantly; address any failures proactively.
• Assist with larger projects when required.
• Work alongside and report directly to the Service Desk Manager

These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients., Salary, remote work... Define all the criteria that are important to you.

• Get discovered Recruiters come directly to look for their future hires in our CV library.

• Join a community Connect with like-minded tech and IT professionals on a daily basis through our forum.

To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position., * Minimum of 2 years' and recent experience in IT support roles

• A logical thinker who is driven, works well in a team and wants to excel in an IT support based role.
• Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.)
• Windows and Mac operating systems
• Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive
• Microsoft Azure/Entra
• Virtualisation technologies
• VOIP experience
• A great communicator and client liaison

Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable.

• Pension scheme
• Death in service
• £1000 minimum increase each year
• Regular pay reviews
• Celebrate their birthday by having the day off on us
• Water and soft drinks provided "on tap"
• 6 hours of free phone counselling, per month, if ever needed through our well-being provider
• Yearly eye tests
• Smart casual dress and branded polo shirts provided
• Free Parking
• Company Events

Bluetown is a recruitment agency dedicated to connecting companies with top talent across multiple sectors. Offering recruitment services for both permanent and contract roles, Bluetown Online focuses on delivering high-quality candidates for businesses in the UK and internationally.