School IT Technician

An exciting new opportunity has arisen for an enthusiastic School IT Technician to join Dataspire Solutions Ltd. This fantastic role will see you providing world class customer service to our customers in the Education Sector.

As an IT Technician your Main Duties are:

• To assist the service desk with the delivery of the ICT managed support service. Resolve service calls as directed by the service desk.
• Perform routine service delivery tasks.
• Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.
• To assist with change-deployment and with new deployments where directed.

Role Detail

1.1 On-Site Support Duties

• Assist school-based staff and students with technical issues**
• Complete back-up tape rotation as per the backup schedule.
• Perform "green-light" service checks as directed by the service desk.
• Perform "evening checks" as directed by the service desk.
• Complete software installations on workstations and laptops as directed by the service desk.
• Maintain anti-virus checks, notify users of infections and perform cleanup.
• Complete SIMS/CMIS installations/reinstallations on new workstations and laptops.
• Complete deployment of images to workstation or laptops as directed by the service desk.
• Maintain printer management systems* and monitor networked printer queues.
• Change and replace printer consumables, paper as required.
• Restore workstation/laptop images as directed by the service desk.
• Workstation and laptop support. Assessment and resolution of hardware/software issues.
• Support for printers. Basic assessment and resolution of hardware issues.
• Support for ICT peripheral devices (USB devices, Scanners, Graphic tablets etc)* Assessment of hardware/software issues.
• Support for interactive whiteboards and projectors*. Basic assessment and resolution of hardware issues.
• Support for wireless access points and hardwired network points*. Basic assessment and resolution of issues.
• Complete routine hardware/software maintenance tasks as directed by the service desk.
• Report breakages, vandalism or reoccurring problems to the service desk.
• Complete trouble-shooting tasks on supported infrastructure as directed by the service desk.
• Test and change cables as required. (Network, USB, serial, parallel etc).
• Change and diagnose hardware equipment as directed by the service desk

1.2 Project Assistance

• Manage workstation rollout projects as directed by MST, especially on new MS projects.
• Perform system audit tasks as directed by Project Management or MST.
• Assist on projects as directed by MST, project manager or technical consultants.
• Produce technical documentation to standard at the direction of Project Management or MST.

Do you have experience in Technical support?, * Technical support: 2 years (preferred)

• All equipment provided
• 32 days holiday (incl. Bank Holidays)
• Uniform provided, The Dataspire team has always been passionate about education, almost as much as we're crazy about IT.

Our focus has been simple: to work in partnership with schools of all sizes in creating dependable and high-performing IT environments which ensure staff have total confidence in using ICT to deliver outstanding learning environments for their students.

We offer a wide range of job and career choices in education technology services, so if making a difference and being part of a dynamic team is your thing, then working at Dataspire is the way forward.

Job Types: Full-time, Permanent

Pay: £24,000.00-£27,000.00 per year

Benefits:

• Company pension
• On-site parking
• Sick pay