Service Delivery Consultant

As an IT Service Delivery Consultant, you'll play a central role in transforming and enhancing our service function. This opportunity is perfect for ambitious technicians eager to grow their expertise while working within a supportive, innovative team.

• Proactive Incident Management: You will take charge of all Incidents and Service Requests, working closely with third-party teams, and pushing the boundaries to resolve issues swiftly.
• Take a proactive view to IT service including performing root cause analysis and implement permanent fixes for recurring issues.
• Digital Transformation: Embrace the power of automation and digital capabilities to enhance our services, making them more efficient and accessible to our clients.
• Collaboration: You'll be a bridge between external Service Desk and internal teams, ensuring seamless communication and delivering customer-focused solutions. You will mentor and guide L1 colleagues to improve team capability.
• Continuous Improvement: Your role involves identifying opportunities for enhancement, championing ITIL-based standards, and recommending improvements to our processes.
• Knowledge Exchange: Facilitate the exchange of knowledge between onsite teams and the Service Desk, fostering a culture of learning and growth.
• Asset Management: Take ownership of asset management responsibilities, ensuring our kit levels are always optimized for peak performance.
• Customer Engagement: Go beyond traditional support and partner with clients to educate them on maximizing their technology and collaboration resources.
• Innovation: Be part of exciting project-related activities, contributing your expertise to shape the future of our services.
• Empowerment: Lead new joiner orientation sessions and organize ad hoc drop-in training sessions to empower our users to harness technology's full potential.
• Troubleshoot and resolve complex technical issues across infrastructure, applications, end-user environments, and AV/meeting room systems.

• ITIL Expertise: You're well-versed in ITIL V3/V4 principles, providing a strong foundation for our service evolution.
• Customer-Centric: Your commitment to exceptional customer service sets you apart, driving you to exceed expectations.
• Technical Proficiency: Your technical competences include supporting workplace hardware, Microsoft Office 365, Azure AD, Citrix solutions, and more. Nexthink experience is a plus.
• Documentation Skills: Your ability to create and review workplace knowledge base documentation is solid.

Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact.