Northern Europe Digital Adoption Manager
Role details
Job location
Tech stack
Job description
Lead and inspire a high-performing team of Digital Adoption Specialists, fostering innovation and continuous improvement
Develop and execute strategic digital adoption initiatives that drive measurable improvements in employee productivity and user experience
Partner with senior stakeholders and Product teams to identify opportunities, translate business objectives into impactful solutions, and build in-app support and digital training content
Establish and maintain harmonised governance frameworks for digital adoption platforms (Whatfix), low-code tools (AppSheet), and our in-house generative AI toolsets
Manage vendor relationships, platform licensing, and budgets to ensure maximum return on investment
Use data-driven insights to continuously optimise and recommend digital adoption strategies that deliver measurable business value
Champion change management best practices, working with Learning & Development and operational teams to ensure seamless system adoption
Harmonise processes and practices across international teams whilst respecting local requirements
Build roadmaps for digital adoption capabilities aligned with broader IT and organisational strategies, We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive
Requirements
Essential:
Degree or Higher Level Qualification in a relevant field (e.g., Business, Technology, Organisational Development, Change Management)
Professional qualification in Change Management, Project Management, or related discipline (e.g., Prosci, PRINCE2, Agile)
Awareness and certification of ITIL Service Management principles
Desirable:
A relevant Digital Adoption Platform Build or Management certificate
Qualification in Employee Experience Management or User Experience
One or more certifications in generative AI or related emerging technologies
Low-code development platform certification (e.g., AppSheet)
Additional technical qualifications demonstrating breadth of digital knowledge
An appreciation of the complimentary quality standard ISO/IEC 20000 and (phone number removed)
Benefits & conditions
Salary: up to £48,000 per annum plus 20% bonus, Car or Car allowance (£6,600) and other Veolia benefits
Grade: 6.1
Location: Cannock Head office WS11 8JP with an element of Travel (UK Wide and EU) (other locations considered)
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
Access to our enhanced company pension scheme
Private Medical Insurance
Company car or allowance £6,600 Per annum
Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
24 hour access to a virtual GP, 365 days a year, for you and family members in your household
What you'll be doing
