IT Solutions Technician

We're the foundation brand bringing together our three companies, Lime, Calrom & Aviate, all with unique services to the travel trade.

Lime British Airways experts, providing the airline's best fares to the travel industry with a number of unique benefits.

Aviate Founded in 2009 with the purpose of offering the best flight content to tour operators. They now encompass multiple brands with a broad offering, all with their customers in mind.

Calrom A fast-growing SaaS company, Calrom has a proven record of delivering innovative software for international airlines. This role sits within our team of Product experts who act as the gateway between our client facing brands and our development company Calrom. We're responsible for our Travel Systems products; including identifying business requirements, scoping, change management, defect resolution, test plans and versioning release validation of our bespoke travel systems and partner integrations to ensure our Travel System products operate seamlessly., The core focus of this role will be to support our Products and the evolution of our travel systems, from understanding and collating business requirements through to production delivery and support. Tasks & responsibilities include:

• Understand customer businesses and our operational departments as to how they use our products.
• Be recognised as a subject matter expert and provide support to internal & external teams on designated products and systems.
• Collate and document business requirements working closely with internal stakeholder departments.
• Work with operational teams to understand key business areas for improvement and automation.
• Review and analyse Product & System specifications.
• Using knowledge gained, recommend platform enhancement opportunities to reduce offline activity or improve process.
• Support product roadmap delivery based on business wide priorities.
• Report product defects to development teams and communicate known issues to Product stakeholders.
• Design and create test scripts for manual execution.
• Execute test scripts, reviewing, and communicating results.
• UAT validation for new functionality, product defect resolution and version updates.
• Investigate test case failures, including Grafana, JSON & XML file review.
• Conduct overall platform regression testing.
• Contribute to our Support Centre knowledge base articles and Customer portals to further internal and external knowledge transfer.
• Investigate and escalate any reports of platform or major functionality outages.
• Support with onboarding and user setup.

• Able to understand requirements, document and communicate in a clear and concise manner.

• Have an analytical mind and desire for problem-solving and continuous evolution of platforms.

• Have a strong attention to detail.

• Strive to continuously improve quality.

• Aim to "self-learn / develop" skills and understanding of industry practices, procedures and policies that would impact Travel Innovation Group.

• Have strong organisation, prioritising, and time-management skills.

• Have achieved a GCSE or A-level equivalent IT, Computer Science or similar qualification (desirable). Entry requirements:

• GCSE Maths and English at Grade 4 or above

• Aged 18 or over