IT Support Technician

IT Support TechnicianLocation: Solent (HQ)Contract: PermanentWhat we are looking for?We're looking for a motivated Junior IT Support Technician who is eager to develop their career in IT while providing day-to-day technical support to our office-based teams. This role is ideal for someone early in their IT career who enjoys problem-solving, helping colleagues, and gaining hands-on experience with a range of systems and devices.You will support users across the business by assisting with technical issues, setting up equipment, and helping ensure IT systems and applications run smoothly. We're looking for someone who is proactive, organised, and keen to learn, with the ability to communicate clearly with both technical and non-technical users.As this is an office-based role within a fast-paced construction environment, a professional approach and willingness to take initiative are essential.Key Responsibilities:IT Operations & User Support

• Provide first- and second-line IT support to office staff via in-person, telephone, and remote assistance.
• Troubleshoot hardware, software, and connectivity issues across Windows devices.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Assist with user account management, including onboarding, offboarding, password resets, and permissions.
• Ensure support requests are resolved efficiently in line with IT procedures.

Systems & Infrastructure

• Set up and maintain desktops, laptops, printers, and other devices.
• Assist with basic network support including LAN, Wi-Fi, and connectivity issues.
• Support endpoint security, patching, updates, and routine system checks.
• Escalate technical issues when required.

Business Applications

• Provide user support for key business systems including document management, finance, project management, and industry software.
• Work with the IT Manager and external vendors to resolve system issues.

IT Administration & Security

• Maintain IT asset records and documentation.
• Assist with IT procurement and general administration.
• Promote good cyber security practices and support compliance with company policies and standards.

• Previous experience in an IT support or service desk role.
• Good knowledge of Windows 10/11 and Microsoft 365.
• Basic understanding of networking (IP, DHCP, Wi-Fi).
• Strong problem-solving, organisation, and prioritisation skills.
• Confident supporting non-technical users and working independently.

Desirable

• Experience supporting construction, engineering, or project-based environments.
• Familiarity with Active Directory, Azure AD, or Intune.
• Awareness of Cyber Essentials or similar security standards.
• Relevant IT qualifications or certifications (e.g. CompTIA or Microsoft).

In a nutshellAt Hopkins, our purpose is to always deliver high levels of customer service and industry knowledge. Our vision is to self-deliver our sustainable projects from design through the installation period and then to maintain the buildings, ensuring they operate to the original design principles. To achieve both, we have built a team of dedicated, innovative and creative people. Who never settle for "just average".As we continue to grow our network and expand our team across the south of the UK, with hubs already in Hampshire, East Sussex and Thames Valley, we are looking to further our reach and continue to deliver great service and innovative projects to our growing client base.This is an excellent opportunity to join a progressive business who invest in people.Our commitment to youAs a key member of our team you will be encouraged to develop yourself further using all the tools made available to you by the business. As our inhouse HR team will work alongside you and your line manager to develop a bespoke develop plan that is tailored to your needs.We also offer a host of benefits across our business, includingFlexible Holiday SchemeOnsite GymFlexible WorkingStaff Social EventsTime off to commit to charity work and good causesPrivate Medical InsuranceLife InsuranceCompany Contribution towards Eye WelfareEmployer Assistance Programme that goes above and beyondBe yourselfOur clients come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Hopkins, we believe everyone is capable of achieving great things - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique.To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team.Since 1978, Hopkins has been a business built on family values that has grown from strength to strength.Currently, we have over 200 people working across the business. Some of whom have been with us since the beginning!Our ethos is to promote from within our own team whenever we can. So, developing our people is vital to our success.From Early Careers to Director level, we are always looking to find great people to join our team.