Data Insight Analyst

System C is on a mission to deliver technology that connects and transforms health and care outcomes for all. We work in a fast-moving environment where curiosity, ownership and collaboration matter - and where good data helps teams make better decisions, faster., * Build, maintain and improve dashboards and performance reporting (e.g. Power BI / Tableau).

• Produce regular KPI reporting, including: SLA performance, response/resolution times, first contact resolution, backlog volumes and ageing, ticket categorisation and trends, and CSAT metrics
• Automate reporting where possible to improve consistency and efficiency.
• Deliver trend and root-cause analysis, translating complex data into practical recommendations.
• Support forecasting and capacity planning through modelling and scenario analysis.
• Improve data integrity and reporting reliability by identifying gaps and strengthening data capture standards.

• Experience in a data/MI/insight role within customer support, service delivery, or an operational environment.
• Strong BI tool capability (Power BI, Tableau or equivalent) and advanced Excel.
• Confidence handling large datasets and presenting insight clearly to different audiences.
• Bonus: SQL, Jira (or similar), and experience in Healthcare, Social Care or Education.