Reporting & Insights Analyst

The Reporting & Insights Analyst supports the delivery of accurate, timely and well-governed management information and analytical insight across Collections & Recoveries within the Financial Support Business Unit.

Working under the direction of the Data, Reporting & Insights Manager, and with day-to-day guidance and mentoring from the Reporting & Insights Senior Analyst, the role focuses on producing high-quality MI and analysis that supports operational performance management, regulatory compliance and informed decision-making.

Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered.

Responsibilities will include:

MI Production & Reporting Delivery

• Produce and maintain regular and ad-hoc Collections & Recoveries MI and reporting, including arrears performance, roll rates, cures, defaults, recoveries, productivity and efficiency metrics.
• Ensure reporting outputs are accurate, timely, consistent and aligned to agreed data definitions and control standards.
• Support the preparation of MI for operational management, governance forums and regulatory or audit requests.

Analytical Support & Insight Generation

• Undertake analysis to identify trends, movements and performance drivers within Collections & Recoveries data.
• Support deep-dive analysis, reviews and investigations led by the Senior Analyst or Manager.
• Contribute to insight and commentary that explains performance outcomes and highlights emerging risks or issues.

Data Quality, Governance & Controls

• Support the maintenance of data quality by identifying anomalies, errors or inconsistencies within MI outputs.
• Follow agreed data governance, documentation and control standards when producing reporting and analysis.
• Escalate data quality issues, risks or control concerns to the Senior Analyst or Manager as appropriate.

Stakeholder & Team Collaboration

• Work collaboratively with colleagues across the Data, Reporting & Insights team, Operations, Strategy, Change & Control, Risk and Technology.
• Respond to MI and analysis requests in line with agreed priorities and guidance from the Manager.
• Support a positive team culture focused on accuracy, curiosity, learning and continuous improvement.

Capability Development & Progression

• Actively engage in coaching, guidance and feedback provided by the Reporting & Insights Senior Analyst.
• Develop technical, analytical and business understanding of Collections & Recoveries performance over time.
• Build capability to take on increasingly complex analysis and reporting responsibilities as experience grows.

Adhering to our commitment to Consumer Duty ensuring we put our customers' needs first and set higher and clearer standards of consumer protection

• Experience working in a data, MI, reporting or analytical role within a financial services or regulated environment.
• Strong numerical and analytical skills with good attention to detail.
• Experience using data and reporting tools such as Excel and/or SQL.
• Ability to work with multiple data sources and manage competing priorities.
• Clear written and verbal communication skills.
• Degree or equivalent qualification in a numerate or analytical discipline (e.g. Mathematics, Statistics, Economics, Sciences) is desirable
• Training or certification in data analytics or reporting tools (e.g. SQL, Power BI) is desirable

• Competitive salary dependent on experience
• 27 days holiday per annum, plus bank holidays
• Annual bonus based on personal and company performance
• Private medical cover
• £500 flexible benefit allowance
• Generous pension contributions
• Employee assistance programme
• Sharesave scheme
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc

Inclusion

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.

Should you want to be considered for part time hours, please let us know and we can assess your requirements.