Product Owner, Customer Experience

• Strategy and planning (40%) - Developing and refining plans for campaigns to drive retention, engagement, and user value. This will include presenting at product discovery to gather feedback from the wider team.
• Building, launching, and monitoring live campaigns (30%) - Building messaging campaigns and journeys, launching after sufficient testing and QA, and monitoring performance closely.
• Reporting and analytics (30%) - Circulating regular reports on campaigns and test results and building dashboards for monitoring and alerting.

Reporting Of The Role:

This role reports to the Product Lead - Customer Experience.

What You'll Love About This Role:

Think Big: You'll work across many different brands, teams, and content types, on platforms used by millions - no day is the same

Own It: You'll be a key owner of the product experience for our users, with the opportunity to identify, pitch and implement new initiatives for content engagement and revenue growth.

Better Together: You'll work with a high performing multi-disciplinary team to deliver industry leading products across web, mobile, TV, in-car and smart speakers. Keep It Simple: There's no red tape here, you'll collaborate with colleagues across the business, make fast decisions and prioritise delivery.

What Success Looks Like:

In your first few months, you'll have:

• Been trained across key MarTech platforms used by the team (Braze, Amplitude, mParticle, RevenueCat).
• Built a strong understanding of our digital platform users and their behaviours, and how to maximise user value through premium subscription offerings.
• Become comfortable navigating our user data ecosystem.
• Planned, proposed, and executed engagement campaigns across all of our core messaging channels.
• Integrated into the Global Player agile workflow and contributed to wider product planning across Global's digital platforms.
• Contributed to monthly and quarterly reporting with insights and recommendations.

The ideal candidate will be proactive and eager to design and deliver innovative user-facing strategies. You should bring:

• Passion for user experience, digital products, and product-led growth.
• Foundational understanding of MarTech and messaging platforms (e.g. Braze, Iterable, Klaviyo).
• Experience working on or supporting digital media or consumer products.
• Experience working on or contributing to products with premium subscription models.
• High attention to detail and accuracy.
• Strong organisation, planning, and time-management skills.
• Ability to thrive in a fast-paced, campaign-driven environment.
• Strong numeracy skills and the ability to analyse large datasets.
• Confidence working cross-functionally and influencing multiple teams.
• Understanding of GDPR and data compliance.
• You'll be confident using AI to assist you in performing your best work in an efficient way.

Nice to Have:

• A degree (2:1 or above) in a data, human behaviour, or marketing-centric subject.