2nd Line IT Engineer

Provide high-quality 2nd line support across a broad customer base Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments Handle escalations from the 1st Line team and take ownership of more complex incidents Support project delivery, migrations, and infrastructure improvements Maintain accurate documentation and contribute to internal knowledge sharing Deliver remote and occasional on-site support when required

We're working with a fast-growing Managed Services Provider that is expanding its technical support function. They're seeking a skilled and customer-focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP.

This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale., Strong experience with the Microsoft ecosystem, including: Microsoft 365 administration Azure AD / Entra ID Windows Server (2016/2019/2022) Exchange Online, SharePoint Online, Teams Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls) Experience working within an MSP or multi-customer environment Confident troubleshooting hardware, software, and cloud-based issues

Highly Beneficial:

Exposure to Google Workspace Experience supporting macOS devices PowerShell or other scripting knowledge Familiarity with RMM/PSA tools

London - Hybrid (3 days per week in their office)

Paying between £35,000-£38,000, depending on experience.

Must be eligible to work in the UK