2nd Line Support Consultant

Our client, a well-established IT services provider, is seeking a 2nd Line Support Consultant to deliver responsive, high-quality onsite technical support.

This role focuses on escalated issue resolution, endpoint management, and close collaboration with 1st line and wider technical teams. You'll be a visible, knowledgeable presence onsite, ensuring users receive clear communication and effective solutions.

Key Responsibilities:

• Resolve escalated tickets from 1st Line support

• Troubleshoot Windows OS, Office 365 and connectivity issues

• Deploy and configure devices via Intune or imaging

• Package and deploy approved applications

• Provide Mac support across the estate

• Support video conferencing troubleshooting and escalate to 3rd parties where required

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Strong Windows OS and M365 troubleshooting skills

• Experience with Intune and endpoint management

• Basic network troubleshooting capability

• Clear documentation and root cause analysis skills

• Confident communicator with a proactive, customer-focused mindset, Job Description MAC 2nd Line Support London £45,000 - £47,000 Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and...

Salary range is dependent on experience

• 35-hour working week (between 8am-7pm, Mon-Fri)

• Fully onsite at customer premises

• 25 days holiday rising to 30

• Company bonus scheme

• Ongoing training and certification support

This is an excellent opportunity for a strong 2nd Line Engineer who enjoys hands-on troubleshooting, onsite presence, and delivering dependable, high-quality support.

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