3rd Line Infrastructure Engineer
Role details
Job location
Tech stack
Job description
Bristow Holland is working with a growing business in Ipswich that is looking for an experienced 3rd Line Infrastructure Engineer to join their Technology Team.
In this key role, you'll act as the escalation point for complex technical issues, ensuring IT systems remain secure, stable, and high-performing. You'll be involved in troubleshooting critical incidents, supporting IT projects, and helping to strengthen the overall IT infrastructure while providing support to colleagues across the business.
Based at their modern office with hybrid working options, you'll collaborate closely with Service Desk, 2nd Line teams, and project stakeholders to ensure technology runs smoothly and efficiently., * Act as the technical escalation point for complex IT incidents and system issues.
- Perform advanced troubleshooting, root cause analysis, and implement long-term solutions.
- Maintain and optimise IT infrastructure including servers, storage, networks, and security systems.
- Monitor system performance and proactively improve reliability and resilience.
- Provide specialist technical input on IT projects and new technology initiatives.
- Work alongside Service Desk and 2nd Line teams to share knowledge and enhance team capability.
- Ensure timely resolution of escalated tickets and adherence to service level agreements.
- Develop and maintain technical documentation, processes, and troubleshooting guides.
- Stay up to date with emerging technologies and industry best practices., A growing technology firm in Ipswich is seeking an experienced 3rd Line Infrastructure Engineer to join their Technology Team. This pivotal role involves acting as the escalation point for complex technical issues, ensuring IT systems remain secure and high-performing...., Recruiter & Position Recruiter: Krystle JamesLocation & Working Conditions Based in Ipswich, onsite (5 days office based). Monday-Friday, 37.5 hours. DV Security Clearance is required. Must have lived in the UK for 10+ years.Security Clearance Allowance Due to the sensitive..., 81968 - Cyber Security OT Engineer This Cyber Security OT Engineer will report to the Cyber Security OT Engineering Manager and will work within The Information Systems directorate based in our Ipswich office. You will be a permanent employee.You will attract a salary of up..., Bat Specialist Ecologist LOCATION FLEXIBLE Leeds, Newcastle, Cockermouth, Leicester, Birmingham, Bristol, London or Southampton Are you a bat specialist, either a BER Registered Consultant or a Natural England Class 2 or above bat survey licence holder? Do you have a..., A growing business in Ipswich is seeking an experienced 3rd Line Infrastructure Engineer to join their Technology Team. In this hybrid role, you will act as the escalation point for complex IT incidents, maintain and optimise IT infrastructure, and provide technical support...
Requirements
- Proven experience supporting IT at 2nd/3rd line level.
- Strong technical expertise in servers, networking, infrastructure, and security.
- Solid understanding of cyber security principles and best practices.
- Excellent problem-solving skills and the ability to diagnose complex technical issues.
- Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment.
- Flexibility to support out-of-hours incidents on a rota basis.
Desirable:
- Experience with SaaS, cloud services, or hosted environments.
- Familiarity with scripting or automation tools such as PowerShell, SQL, or Linux.
Technical Skills:
- Active Directory, Azure AD, Group Policy, Windows Server
- Virtualisation, SAN, enterprise backup
- Patch management, software deployment
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Benefits & conditions
Recruiter:Krystle JamesCareer Grade:DDue to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance. An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that..., Estimator (Geotechnical / Ground Engineering) £50,000 - £55,000 + Car or Car Allowance + Bonus + Training + Development + Benefits UK (Remote, Hybrid or Office Based) Certain Advantage is hiring for an Estimator based either in South Yorkshire, Kent, or remote in the..., Associate Director Fire Engineer Job in Multiple UK Locations Associate Director Fire Engineer job available in London, Manchester, Leeds, Sheffield & Birmingham with a respected and forward-thinking fire consultancy, offering a competitive salary + annual bonus + 38 days..., Senior Associate Fire Engineer Job in Multiple UK Locations Senior Associate Fire Engineer job available in London, Manchester, Leeds, Sheffield & Birmingham with a respected and forward-thinking fire consultancy, offering a competitive salary + annual bonus + 38 days...
