IT Support Engineer

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About the RoleWe are looking for a motivated IT Support Technician to join a rapidly growing team. In this role, you will support customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies.

You will work as part of a busy helpdesk team providing end-user support for Microsoft 365 based systems. The role requires strong problem-solving skills, the ability to diagnose and resolve technical issues efficiently, and excellent communication with users.

This position offers a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT.

Key Responsibilities

Provide end-user support for Microsoft 365 environments

Support and troubleshoot Microsoft Windows 11

Diagnose and resolve technical issues via telephone and email

Deliver excellent customer service while managing helpdesk requests

Escalate complex issues when necessary while maintaining ownership of tickets

Previous experience within a MSP / fast-paced helpdesk environment

Key Skills

End-user support of Microsoft 365

End-user support of Microsoft Windows 11

Excellent telephone and email communication skills

Supporting SkillsWorking knowledge of Microsoft Exchange, Teams, SharePoint and IntuneFull clean driving licence

If you are passionate about Microsoft technologies and want to grow your career in a supportive and forward-thinking IT environment, we would love to hear from you.

£35,000

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