Graduate Cloud Support Engineer

This role will set you on the career path to a successful career within DevOps Engineering.

Initially, you will act as a Cloud Support Engineer, serving as the first point of contact for technical issues within their cloud business. However, unlike standard support roles, your daily duties are deeply embedded in the DevOps lifecycle.

Core Responsibilities:

• Cloud Infrastructure Support: Providing helpdesk assistance for development teams, specifically on their cloud platforms.
• Root Cause Analysis: Moving beyond "quick fixes" to diagnose underlying architectural or code issues.
• DevOps Collaboration: Partnering with Developers to manage code deployments and streamline the release process.
• Tool Development: Using a variety of programming languages to build and maintain tools that automate platform management.
• Environment Management: Releasing and configuring development and testing environments for engineering teams.
• Platform Health: Proactively monitoring and evaluating the performance of global client platforms.

This role is designed for technically curious graduates who want to do more than just "fix" problems - they want to build the tools that prevent them.

Do you have experience in Scripting?, * A 2:1 degree or above in a highly technical subject (engineering, mathematics, physics, computer science, etc).

• A-Level (or equivalent) Grade A in Mathematics is essential, alongside a minimum of ABB overall.
• A demonstrable interest in Cloud Computing/DevOps - through university or personal projects - and familiarity with scripting languages, Windows/Linux, etc.
• A natural problem-solver who thrives in a collaborative, team-oriented environment.
• A demonstrable interest in IT, Software, and specifically how the "Cloud" actually works.

They offer a comprehensive package designed to support your transition from university to a professional career:

• £33K starting salary, rising to £35K after just four months.
• Modern hybrid and remote working options to suit your lifestyle.
• Access to an Employee Share Option Scheme, allowing you to share in the company's financial success.
• Beyond the initial "buddy" and mentorship schemes, they offer sponsored professional development to help you reach Senior or Solution Architect status.
• Contributory pension scheme, private health cover and life insurance.

You will join a high-growth software house that views this position as the primary talent pipeline for their senior engineering teams. Graduates join a culture that values internal promotion and technical innovation. With several industry awards to their name, they provide a stable yet exciting environment where you will be supported by some of the best technical minds in the cloud space.