Application Support Analyst

Account Support Specialist - Gaming

• Global leader in gaming

• 12 month initial contract

• 80% hybrid - 20% onsite in ondon

• up to £30 per hour

Key Skills:

• Background in Gaming/Gaming Industry

• Knowledge of modern SW

• Fluent in Japanese

About the Role As an Account Supporter, you'll support PlayStation partners-developers and publishers-by delivering high-quality operational and technical assistance through DevNet and the Help Center, ensuring they can build, test, and launch smoothly.

What You'll Do

• Support game developers and partners via ticketing systems with fast, accurate solutions
• Help deliver operational readiness for game releases, updates, and partner milestones
• Execute SOPs across partner access, dev hardware, releases, support, and live events
• Maintain and improve knowledge bases used by global developer teams
• Contribute to developer communications (announcements, forums, bulletins)
• Support developer events, showcases, and technical conferences
• Work closely with engineering and product teams to improve tools and partner experience

What You Bring

• Strong problem-solving skills, especially in technical or operational environments
• Ability to juggle multiple issues (like a live service launch weekend )
• Clear communication skills with both technical and non-technical audiences
• A detail-driven, partner-first mindset
• Confidence learning new tools and systems quickly
• Experience managing multiple projects and using Jira (including admin/config)
• Genuine passion for games and the game development process
• Fluent Japanese (written and spoken)

Nice to Have

• Experience in technical or developer support (games or software)
• Understanding of game development workflows and pipelines
• Scripting skills (Python, JavaScript, HTML5)
• Familiarity with C/C++ and version control (Git, Perforce, SVN)
• Knowledge of networking fundamentals (TCP/IP)
• Degree in Computer Science or related field

• Background in Gaming/Gaming Industry

• Knowledge of modern SW

• Fluent in Japanese, * Strong problem-solving skills, especially in technical or operational environments

• Ability to juggle multiple issues (like a live service launch weekend )
• Clear communication skills with both technical and non-technical audiences
• A detail-driven, partner-first mindset
• Confidence learning new tools and systems quickly
• Experience managing multiple projects and using Jira (including admin/config)
• Genuine passion for games and the game development process
• Fluent Japanese (written and spoken)

Nice to Have

• Experience in technical or developer support (games or software)
• Understanding of game development workflows and pipelines
• Scripting skills (Python, JavaScript, HTML5)
• Familiarity with C/C++ and version control (Git, Perforce, SVN)
• Knowledge of networking fundamentals (TCP/IP)
• Degree in Computer Science or related field