Deputy Director - IT Service Operations

Reporting to Tower Lead, you will support the development, deployment and operation of tools / systems within Time and Frequency infrastructure, including

• Planning, deployment and operation of components
• Implementing systems and processes (such as ITSM and ITIL)
• Developing IT management systems and performance indicators
• Partnering with prominent Scientists and experts in Cybersecurity to ensure service readiness
• Building operation practices and routines (such as monitoring and responding to alerts / alarms / threshold breaches / incidents / reported problems)
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To succeed in this role, you will have the following skills/experience:

Essential:

• A degree (or equivalent experience) in Telecommunications, IT, or relevant field
• Prior experience in delivery and operation of Telecoms / IT solutions
• Familiarity with ITIL practices and IT / Telecom standards
• Delivery of ITSM

Advantageous:

• Experience in open-source applications (such as Zabbix, Netbook, Grafana, ServiceNow, etc.)
• Familiarity with JSON, Linux, Kubernetes
• Professional experience within an R&D environment

It is also desirable if you have interest in Physics, measurements, and communications, for example:

• Time and frequency measurement and time scale steering
• Real-time monitoring and control of electronic hardware
• Satellite communication, optical fibre and GNSS-based systems

The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK. Find out more about what it is like working here -The measure of us - Overview NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme. At NPL, we believe our success is a result of the diversity and talent of our people.We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we ensure were creating an environment where all our colleagues feel supported and welcome. More about this on ourDiversity & Inclusionpage. We are committed to the health and well-being of our employees. Flexible working and social activities are embedded in ourculture to create a positive work-life balance, along with a broad range ofrewards, benefits and recognition.Our valuesare at the heart of what we do, and they shape the way we interact, develop our people and celebrate success.To ensure everyone has an equal chance, were always willing to make reasonable adjustments to the recruitment process. Similar jobs