IT Support

Reporting to the Infrastructure Manager, this role provides field support for the rollout of SD-WAN across the estate, along with general network support and project assistance., * Schedule and attend onsite meetings with SD-WAN suppliers and circuit providers (BT/Virgin).

• Support hardware logistics: delivery, movement, and storage.
• Perform basic configuration of network hardware (switches, SD-WAN routers).
• Maintain comms cabinets, replace faulty kit, and tidy cabling.
• Survey and document site IT systems.
• Assist the Networks team with BAU fault investigations.
• Ensure network performance, security, and availability.
• Support IT projects of varying scale.
• Manage suppliers to meet delivery deadlines.
• Complete RAMS where required and carry out QA checks on completed works.
• Provide general IT business support when needed.

• Proven experience delivering IT projects.
• Strong understanding of IT infrastructure, especially IP networking.
• Experience with fibre and copper cabling and related fault-finding.
• Good communication, organisation, and interpersonal skills.
• Able to work independently across multiple and remote sites.
• Full driving licence.

Desirable

• Knowledge of railway operational environments.
• Experience with RAMS and civils documentation.
• COMPTIA Network+ certification.
• VOIP telephony experience.
• SD-WAN knowledge.
• ITIL Foundation certification.