Configuration Manager (all genders)

• Establish, maintain, and continuously improve the Configuration Management Database (CMDB)
• Collaborate with Business Application Owners to define Service trees, and relate the infrastructure through ServiceNow Service Mapping
• Ensure the integrity, accuracy, and currency of all Configuration Items (CIs)
• Define and enforce configuration policies, standards, and procedures in alignment with ITIL
• Collaborate closely with the Group Competence Center for IT Configuration Management, aligning asset and configuration data for a unified IT landscape view
• Support the integration of asset and configuration management processes and tools
• Cooperate with Change Management, Incident Management, and the Service Desk
• Conduct audits and reviews to ensure process compliance
• Identify discrepancies and initiate corrective actions
• Train and advise IT teams on configuration management practices

• Degree in Computer Science, Information Systems, or a comparable qualification
• Solid understanding of the ITIL framework, ideally certified (ITIL 4 Foundation or higher)
• Professional experience in Configuration Management within medium to large IT environments
• Familiarity with IT Asset Management and the interaction between asset and configuration data
• Hands-on experience with CMDB tools (e.g., ServiceNow, i-doit, BMC Remedy, Matrix42, etc.)
• Structured, detail-oriented, and process-driven work style
• Strong communication and collaboration skills across departments
• Proficiency in English, written and spoken
• Ability to support ITSM-related projects, particularly in automation and tool integration
• Confidence in conducting audits and driving compliance across IT processes

The annual gross salary (full-time) for the position is at least EUR 70.000,-. Do you have extensive experience and expertise? If so, we're happy to offer a salary above this amount in recognition of your qualifications.

• 38,5 Working Hours, Flexi Time & Home-Office
• Learning & Development
• Life Balance & Family Specials
• Modern Workspace & Canteen
• Health & Sports Offers
• More Benefits

Vienna Insurance Group is the leading insurance group in Central and Eastern Europe (CEE). With around 30,000 employees in more than 50 insurance companies and pension funds in 30 countries, we work for around 33 million customers every day. We do this successfully, which is why VIG Group has an "A+" rating with a positive outlook. We are characterized by commitment, competence and service orientation on the one hand, and a diverse team with different talents and exciting areas of work in an inclusive environment on the other. We stand for diversity and respect, which is why we see it as enriching to employ people from different backgrounds, ages, genders, sexual orientations, religions and abilities. Become part of the diverse team at VIG IT Digital Solutions GmbH, a proud member of Vienna Insurance Group!