Senior Professional Services Specialist

You'll lead a distributed team of senior Professional Services practitioners based primarily in London and Amsterdam, working in a hybrid model. This team's mission is clear: bring customers' vision to life by guiding adoption, leading innovation on Miro, and accelerating outcomes. You'll work closely with Sales to scope delivery and manage pipeline visibility, partner with Customer Success on customer health and expansion strategy, and coordinate with Product and Partners to drive renewals, expansion, and adoption. You report to Global PS Leadership and operate as the regional connector between delivery execution and business outcomes.

About the Role

This role fills critical gaps in EMEA - regional leadership, people development, operational discipline, and scalable enterprise delivery. Your immediate impact: keep delivery healthy across complex enterprise engagements, coach senior practitioners to become trusted advisors to executives, and align cross-functional partners on capacity, forecasting, and customer outcomes. You'll support global Professional Services revenue growth by ensuring consistent, high-quality delivery across the region.

The challenge is balancing operational rigour (utilization, forecasting, delivery governance) with the reality of ambiguous, evolving service models. You'll operate at the intersection of execution and strategy, making sound decisions with incomplete information while building the processes and team capability that scale.

What you'll do

• Lead and develop a distributed team of senior Professional Services practitioners across EMEA, coaching them to operate as trusted advisors to enterprise executives - not just technical experts, but strategic partners who shape how customers work
• Run the operational backbone of regional delivery - own capacity planning, utilization management, forecasting, and delivery governance to keep complex enterprise engagements healthy and customers confident
• Partner with Sales, Customer Success, Product, and global PS leadership to align on pipeline, scope delivery accurately, and drive customer outcomes that directly support renewals and expansion
• Make critical decisions about delivery trade-offs, resource allocation, and engagement risks when the path forward isn't clear - you'll be defining solutions as you go, not following a preset playbook
• Build and maintain delivery processes that actually scale - spot systemic issues across engagements and fix them at the process and tooling level, not just firefighting individual problems
• Shape how EMEA contributes to global Professional Services revenue growth by evolving service offerings, improving delivery efficiency, and bringing regional insights back to global strategy

Do you have experience in Slack?, * 8+ years in Professional Services, enterprise consulting, or SaaS delivery roles serving enterprise customers, with direct experience running a services business where you're accountable to revenue or margin targets

• Proven track record managing senior individual contributors (architects, consultants, technical specialists) and coaching them to engage confidently with C-suite and enterprise stakeholders
• Hands-on operational leadership experience - you've personally owned capacity planning, utilization management, forecasting, and delivery governance across complex, multi-stakeholder enterprise engagements
• Demonstrated ability to lead delivery in ambiguous environments where you're defining the solution as you go, collaborating with customers to navigate uncharted territory rather than applying rigid frameworks
• Strong cross-functional collaboration skills with Sales, Customer Success, Product, and Partners, with executive-level communication abilities that influence without formal authority
• Comfort operating in a high-collaboration environment (65% meetings and collaboration, 35% deep work) using tools like Slack, Salesforce, and Miro to keep distributed teams across London, Amsterdam, and beyond aligned and moving forward

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.

Miro is trusted by Dell, Cisco, Deloitte, Okta, Shopify, and many more global companies of all sizes. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 50M+ users worldwide, including more than 100,000 client organizations and 95% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,700 employees in 12 hubs around the world. To learn more, please visit www.miro.com.