Director, Infrastructure & Platform Services Delivery
Role details
Job location
Tech stack
Job description
Experienced Infrastructure & Platform Services Delivery Leader to provide the delivery, stability, and continuous improvement of enterprise infrastructure and platform services. This role is responsible for ensuring secure, resilient, and high-performing environments across cloud, on-premises, and hybrid platforms. This role reports into Global Vice President Technology Service Delivery and is based in London, Battersea.
The successful candidate will combine strong technical and practical expertise with operational leadership, service governance, project management and stakeholder management.
What You'll Do
Service Delivery & Operations
Own delivery of EUS, infrastructure and platform services (compute, storage, network, cloud, middleware and end user services).
Ensure high availability, performance, and reliability of enterprise platforms.
Manage SLAs, KPIs, and service reporting.
Lead incident, problem, and change management processes.
Drive continuous service improvement initiatives including AI
Oversee cloud environments (AWS, Azure, or GCP)
Oversee backup, resilience, and business continuity strategies.
Security & Compliance
Ensure infrastructure adheres to cybersecurity policies and regulatory requirements.
Partner with security teams to implement monitoring, vulnerability management
Oversee backup, resilience, and business continuity strategies.
Vendor & Financial Management
Direct managed service providers and third-party vendors.
Oversee infrastructure budgets and cost control initiatives.
Assist in contract and performance reviews.
Team Leadership
Direct and develop end user services teams
Foster a culture of accountability, collaboration, and operational excellence.
Requirements
Do you have experience in WAN?, Do you have a Bachelor's degree?, Bachelor's degree in IT, Computer Science, or relevant experience
8-12 years of experience in EUS, IT infrastructure and platform services
2-5 years leading and developing high performing technical teams
Proven experience managing enterprise-scale infrastructure operations.
Practical Experience and knowledge of: Cloud platforms (AWS, Azure, or GCP)
Virtualization (VMware/Hyper-V)
Enterprise networking experience (Cisco and SD Wan a plus)
Windows Server Administration
M365 Administration
Intune
Jamf
Monitoring and ITSM tools (JIra/JSM Ops,ServiceNow, etc.
Experience with ITIL-based service management.
Preferred Qualifications
ITIL certification
Cloud certifications (AWS/Azure/GCP)
Experience in GDPR/SOX regulated or large enterprise environments
Experience with AIOPS implementations
Backup and Recovery
AIOps
Security fundamentals
Strong stakeholder and vendor management skills.
Benefits & conditions
Pulled from the full job description
- Employee stock purchase plan
- Employee discount, At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. To gether, we won't just launch products- we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
