Line Support Engineer
Role details
Job location
Tech stack
Job description
This is a great opportunity to join a growing IT support business, involved right at the heart providing customer support at 3rd line with the flexibility to take ownership of any situation with a real chance of progression with the business., * 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues.
- Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers.
- Incident Management: Manage and resolve high-priority incidents, ensuring minimal downtime and disruption.
- System Administration: Maintain and administer critical IT systems, including servers, networks, storage solutions and applications.
- Project Involvement: Participate in IT projects, providing technical expertise for system upgrades, deployments, migrations and client onboardings.
Shift Working: Work as part of a weekly shift rotation, alternating between an early shift (07:00-16:00) and a late shift (10:00-19:00) with a 1-hour lunch break and the option for remote working.
On-Call Cover: Provide escalation assistance to engineers covering our 24/7 emergency support service, as part of a weekly on-call rota (currently 1 in every 5 weeks)., Job Description Reed Technology is working with an established company with offices in Larbert and Lockerbie, currently seeking to hire a 3rd Line Support Engineer on a permanent basis. Key Responsibilities: - Monitoring the helpdesk and resolving IT issues efficiently -..., We are currently recruiting for an experienced 3rd Line IT Professional to join our growing team, based in Grantham, Lincolnshire. The successful candidate will have strong experience across Windows Server environments, networking (Cisco/IOS), cloud technologies including..., 3rd Line IT Support Engineers, Location - Chandlers Ford Established and trusted IT Managed Services company have an urgent requirement for a number of experienced customer focused Third Line IT Support Engineers to join their team based at their beautifully refurbished..., 3rd Line Microsoft Engineer Location: Belgravia, London (5x days onsite per week) Day Rate: £270.00 per day Length: 3 months About the Role We're looking for a highly skilled 3rd Line Microsoft Engineer to join our growing IT & Cloud Services team. This is a hands-on..., 3rd Line Support Engineer Location: 2 days p/week from home. Main office is in Solihull but some trips to Doncaster (1-2 times every fortnight) will be needed. Salary: £32,000 - £35,000 Hours: 09:00 - 18:00 A growing UK technology and communications provider is looking...
Requirements
Experience: A minimum of 5 years experience in an IT support role, ideally with at least one at a Level 3 position.
Technical Skills:
Expert knowledge of Windows operating systems and Microsoft 365 platforms/applications.
Highly experienced with Windows server environments (Roles, Active Directory, Group Policy etc).
Detailed understanding of common IT hardware and devices, including internal components.
Solid understanding of TCP/IP networks and related hardware.
Solid understanding of VOIP telephony systems.
Solid understanding of file storage, backup and disaster recovery principles and solutions.
Highly experienced with virtualisation platforms (Hyper-V, VMware, Proxmox etc).
Experience with other operating systems for both desktop and mobile (Linux, MacOS, iOS, Android etc.)
Familiarity with common business applications (Sage, Google Workspace, Zoom, various printing solutions etc.)
Keen awareness of key Cyber-Security principles.
Extremely strong technical troubleshooting and problem-solving abilities., Job Description We are currently recruiting for an experienced 3rd Line IT Professional to join our growing team, based in Grantham, Lincolnshire. The successful candidate will have strong experience across Windows Server environments, networking (Cisco/IOS), cloud..., We are looking for someone to join our support team to provide 3rd line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge...
