ServiceNow Solution Architect

The Clinical Solution Designer (CSD) works closely with Project Managers and directly with customers to gather study configuration needs, which are in accordance with the clinical study protocol. Serving as a vital link between non-technical stakeholders and technical teams, the CSD conducts customer workshops to gather and translate client requirements into clear, actionable user stories and tasks. These are then presented to and refined with technical teams prior to build configuration, ensuring a seamless and accurate setup of the eCOA platform.

What you will be doing

• Collaborate closely with Project Managers, technical managers, solution developers, and testers to design project deliverables of varying complexity. Ensure solutions align with product capabilities while meeting client needs, balancing protocol requirements and delivery team constraints.
• Lead customer workshops and proof-of-concept sessions, showcasing questionnaire designs and mapping user and study journeys that align with client protocol objectives and study requirements.
• Serve as a subject matter expert (SME) during pre- and post-sales activities, reviewing study protocols to recommend optimal solutions and utilizing internal configuration tools to create prototypes for clients.
• Foster a passion for technology and innovation in clinical research, advocating for innovative user-centric trial designs tailored to client-specific needs.
• Effectively communicate complex technical requirements and design considerations to non-technical stakeholders, translating their requests into actionable language for technical teams.
• Plan and prioritize user stories, managing multiple project backlogs to ensure the efficient delivery of large, multifaceted eCOA studies.
• Address complex technical design challenges by developing innovative, thoughtful solutions.
• Gain deep expertise in tools, systems, core features, and design standards to deliver high-quality outcomes, specializing in efficient, repeatable story design processes.
• Set and champion design standards and best practices within Delivery Services, ensuring high-quality Jira hygiene and strict adherence to requirement and story best practices. particularly for questionnaire and study design.
• Stay engaged with the evolving Life Sciences technology landscape, developing industry expertise by attending and presenting at relevant conferences to enhance knowledge and visibility., VMware Presales Solutions Architect - HPC, Server, Storage, Virtualisation, Hybrid Datacenter Infrastructure - Dell / HPE / VMware - £80,000 - £90,000 + £6,000 (bonus paid quarterly - expected and achieving) + c£2,000 annual bonus - Work from home / UK Wide My client, a...

• Bachelor's Degree in Life Sciences, Clinical Research, or Information Technology
• Expert knowledge of clinical trial design and processes, with specialized expertise in ePRO/eCOA technologies
• In-depth understanding of eClinical systems used in the pharmaceutical trial industry, including IRT, RTSM, EDC, eCOA, and ePRO
• Proficiency in Agile and other software development methodologies, with hands-on experience applying them effectively
• Proven experience working within cross-functional, technical, and global teams
• Demonstrated success managing multiple projects in fast-paced, dynamic environments while prioritizing effectively to achieve delivery goals
• Proven leadership ability to inspire and motivate teams in rapidly changing business conditions, maintaining a positive and proactive outlook
• Strong analytical, technical, and problem-solving skills
• Exceptional interpersonal and communication skills, with the ability to build rapport and foster collaboration across diverse teams

Nice to have

• Experience using JIRA, Slack, Miro is advantageous

• Unlimited paid holiday allowance after probation
• Contributory Salary Sacrifice pension
• Private Health Insurance via Vitality
• Simplyhealth cashback scheme
• 5x salary Life Insurance
• Full pay for the first 13 weeks of SMP during maternity leave
• Perkbox subscription
• Salary Sacrifice Cycle scheme
• Remote working
• Home office allowance
• WFH expense contribution

uMotif is an Equal Opportunity Employer

We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We want everyone at uMotif to be comfortable bringing their true self to work.

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uMotif's mission is to put patients at the centre of research by building data capture solutions people love to use. Designed with patients for patients, the uMotif platform supports data capture for each phase of clinical research across all therapeutic areas. Over 22,000 participants use our applications to track and submit e-consent, symptom, eCOA, ePRO, and wearable device data. With expertise in engaging patients and fast deployments, we work with ten of the top twenty global pharmaceutical companies to power large real-world evidence (RWE) and virtual studies. Our core values: Patients First - We care about patients and put them first; from our products to our business decisions. Teamwork - Through collaborating with and supporting each other, our customers, and our partners we succeed together. Innovation - We work innovatively to design, build, and deliver engaging technology. Team uMotif are united in our belief that patient-centric thinking combined with beautiful technology and effective teamwork can truly change clinical research for the better. We search for mission-driven people who are not afraid to be challenged - who want to tackle demanding problems and embrace innovative ideas. Similar jobs, APX Life Sciences are partnered with a small biotech in the UK that are looking for an experienced Senior Clinical Research Scientist to join their growing clinical operations team in a remote position. Our client has multiple assets currently in development from..., Hlx are currently partnered with a science-led clinical development consultancy partnering with life sciences companies to design and execute development strategies that maximise regulatory and commercial success. The organisation works across the full clinical development..., A leading data solutions firm in Leeds is seeking a Professional Services Data Solutions Architect to design and implement modern data solutions for customers. You'll be integral to ensuring customer satisfaction by creating data architectures while collaborating closely..., At Orange Logic, we've been solving complex content challenges for over two decades-driven by innovation, curiosity, and a passion for impact, our intelligent Digital Asset Management (DAM) system, Orange Logic Platform, empowers organizations across industries to manage,..., Cloud Solutions Engineer Location: Leeds - Hybrid Employment Type: Full Time Salary: Competitive + benefits About Netpremacy Netpremacy is an award-winning Google Cloud Premier Partner. We are dedicated to accelerating digital transformation for enterprise clients across...