Application Operations Manager

• Application Operations Manager is accountable for working within the ITIL framework to manage incidents, problems and changes.
• Investigate system issues raised via Service Desk with the aim of resolving the issues promptly. Fixes can either be permanent solutions or temporary workarounds.
• Address the root causes of incidents to prevent recurrent incidents to minimise business impact. This could be by applying data fixes or other changes to the systems.
• Develop, test, document and implement changes/fixes, where the Business has requested the change or where incidents/problem resolution requires it.
• Involve in service improvement activities by participating in any local or group wide projects which seek to introduce or improve service. Take the initiative to suggest improvements to the services from an Application Operations perspective.
• Monitor day-to-day operations to ensure service stability and report to management., Bristol Application Operations (Back End), which is part of Technology Services, is responsible for the full end-to-end support of a wide range of systems/applications used by Business users. We pride ourselves on our service to the customer, working to meet the Bank's strategic priorities whilst aligning with the Group IT objectives.

This is a hybrid role, based primarily at Temple Quay, Bristol. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

#li-hybrid #ij-hybrid

You will be someone who enjoys fixing IT issues and be passionate about delivering quality customer service. You will encounter a different technical challenge every day which requires analysis and delivery of a solution working within the ITIL framework., The ideal candidate will bring strong analytical reasoning and problem?'solving skills, along with the ability to communicate effectively with stakeholders at all levels and work under pressure to meet SLAs. They should have experience developing fixes to resolve service issues, supported by proven expertise in Oracle, SQL, and PL/SQL, as well as hands?'on experience with Unix or Linux environments and shell scripting. This combination of technical capability and operational resilience enables effective support and continuous improvement of critical systems.

Experience with any of the following will help you to stand out but is not vital in order to apply for this role;

• Experience of IT service management.
• ITIL Foundation qualification or equivalent.
• Experience of working with Third Party Vendors/Managed Service Providers.
• Knowledge of file transfer tools.
• Experience in Control-M batch scheduler and GIT/Bitbucket.
• Exposure to JBoss and Axway environments., There are no specific qualifications or minimum educational requirements needed for this role.

The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 25 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - Self
• Take Ownership - Self
• Manage Risk - Self
• Be Decisive - Self
• Better together - Self

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role., Competitive pay package Premium pension contribution Pay reviews & profit-share scheme Financial wellbeing coaches Excellent healthcare contributions

Work-Life Balance

23 days annual leave Flexible leave: buy or sell your days 6 months paid maternity leave Fertility and surrogacy policies Working parent and carer supports

Our Gender Balance Network creates an inclusive space where colleagues of all genders can connect, learn from one another, and work together to achieve our gender balance objectives., "At Bank of Ireland there's a range of development programmes and supports. That brings fresh opportunities and the chance to futureproof my career."