Application Support Technician
Role details
Job location
Tech stack
Job description
Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare? Whether you're just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you. Founded in 1984, 4S DAWN Clinical Software is a world-leading provider of software that helps hospitals and clinics safely monitor patients with long-term conditions. Our software is used every day by healthcare teams to improve patient safety. We're now looking for a friendly, motivated Application Support Technician to join our team. About the role In this people-focused role, you'll support our customers by helping them use our software confidently and effectively. You'll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You'll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one. You don't need to be a technical expert; what matters most is that you're curious, enjoy learning, and are confident communicating with people. We'll provide full training to help you build the technical skills you need. What you'll do
- Support customers by responding to queries and helping them get the most from our software
- Troubleshoot issues and work with our team to resolve them quickly and effectively
- Assist with new software setups and testing to make sure everything is ready for use
- Be part of a friendly team committed to improving patient care
- Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application's tools and features in solving their real-world challenges
Requirements
A good understanding of computers and networks, or the enthusiasm to learn
- Excellent communication skills and a professional, helpful approach on the phone and by email
- A degree (or equivalent) or other relevant qualification Experience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we'll teach you what you need to know.
