Senior Solution Architect IT Service Management (ITSM)

Shape the future of IT at Rabobank! Our Consumer Data Area, part of the tribe Tech4Engineering, streamlines access to all IT4IT related information to the rest of the bank. As a Solution Architect you play a key role in shaping the architecture for our IT Service Management solution. You will collaborate closely with Product Owners, Business stakeholders, Delegate Process Owners, (Sr) Tech Leads, DevOps Engineers, and fellow (Solution & Business) Architects to design solutions that are compliant, scalable, and aligned with the bank's strategic goals.

As Solution Architect IT Service Management, you design and maintain the architectural blueprint for all IT4IT Service Management tooling & data, collaborating with experts and making a real impact on our digital transformation. Read on or apply now.

Your focus will be primarily on the functional and business aspects of architecture - understanding IT Service Management requirements, translating business needs into architectural designs by acting as a bridge between business and IT, and guiding teams in implementing these solutions. You are also "the go to" person for our DevOps Engineers. Meanwhile, technical knowledge allows you to engage more effectively in discussions around platforms, data flows, and integration.

Examples for practices

• Create Project Start Architectures (PSAs) and solution outlines for ITSM
• Translate functional requirements into scalable and compliant architectural designs
• Contribute to domain-specific roadmaps, principles, and standards
• Support compliance and audit requirements through robust architectural design and decisions
• Mentor and coach teams to implement architectural designs and support them throughout the delivery process

Facts & figures

• 36 or 40 hours per week.
• 43,822 Rabobank colleagues worldwide.
• 9.5 million customers worldwide

Top responsibilites

Architectural Leadership

• Evolve the architecture of IT Service Management, recently migrated to HaloITSM with the independent API and data layer.
• Govern and enrich our CMDB data in our enterprise Configuration Management System that brings data from a multitude of sources together and creates meaningful information out of it.

Team Leadership

• Co-lead the Squad triangle together with the Product Owner and the Tech Lead or representative
• Collaborate with the Product Owner and the Tech Lead or representative to manage the IT Service Management Services, balancing business priorities, technical feasibility, and operational excellence.
• Guide and oversee the work in the IT Service Management squads in line with the target architecture and area purpose.
• Foster an open culture of continuous improvement and DevOps maturity.

Stakeholder Engagement

• Collaborate with a wide group of stakeholders across the bank to ensure alignment with organizational needs.
• Communicate the architectural vision and roadmap to stakeholders and leadership., To ensure that we assess all candidates equally for suitability for this position, we do not require a mandatory cover letter. Instead, we ask all candidates the same questions to see how your profile matches the role. Please pay sufficient attention to answering these questions and explaining your answers. together with your CV, these responses form the basis for our evaluation in this round. Submitting both a CV and answers to the three questions is the minimum requirement to be considered in the selection process. A cover letter is not mandatory but may be submitted optionally.

You may draw on your work experience, volunteer work, education, private life, and so on. Use a maximum of 200 words per question and provide no more than two examples. Below are the questions:

• How have you used IT Service Management data & analytics to provide insights and guidance in an IT architecture or CMDB environment? Which tools or methodologies did you use, and what was the impact?
• Tell us about a time when you where the "go to" person to explain and inspire your environment to realize an architectural vision. How did you ensure alignment and buy-in?

Please submit these answers (combined with your motivational letter) in the application section titled 'Add your cover letter (optional)' on the website portal.

• Deep knowledge of IT Service Management tooling in both SaaS (public cloud) and on-premises environments, with strong understanding of ITSM/ITIL principles.
• 5+ years of professional experience, including 2+ years in IT service delivery, solution architecture, or business analysis within financial services or complex enterprises.
• Proven experience in modernizing ITSM platforms and integrating them with API-first backends and analytics ecosystems.
• Strong skills in service architecture, including service taxonomy, service catalog design, and CMDB modelling (CIs, relationships, federation vs. centralization).
• Ability to design and govern scalable API layers (REST standards, versioning, security, throttling, observability).
• Deep knowledge of Azure integration services (API Management, Functions/App Service, Event Grid, Service Bus) and experience with Azure data & analytics platforms (Data Lake, Synapse/Databricks, Data Factory, Power BI).
• Solid foundation in Azure security (Entra ID, Managed Identities, Key Vault, RBAC/ABAC, network security) and the ability to translate business/ITSM needs into architectural decisions and roadmaps.
• Strong communication, stakeholder management, and documentation skills, with the ability to guide teams, connect big-picture vision to actionable steps, and work effectively in complex multi-stakeholder environments.

• Salary: Gross monthly salary between EUR 5,876 and EUR 8,395 (scale 10) for a 36-hour work week.
• Extras: a thirteenth month, 8% holiday allowance, and a 10% Employee Benefit Budget.
• Development budget: EUR 1,400 development budget per year for your growth and development.
• Hybrid working: a balance between home and office work (possible for most roles).
• Pension: decide for yourself the amount of your personal contribution.

Or view all our benefits.

Together we achieve more than alone We believe in the power of differences. It is precisely by combining people's differences that we become an even better bank. We are curious about what you add to our team of Solution architects within the Area. Work on yourself and the world around you at the same time For us, your development and that of society go hand in hand. That's why we want to invest in you and work together for a better world. We summarise this in one sentence: 'At Rabobank, you work on yourself and the world around you at the same time. You'll see this reflected in your personal development budget, our hybrid working environment, and a healthy balance between work and home. You can work on banking services for our private and business customers, as well as societal issues such as food and energy transitions. Why everyone is welcome at Rabobank At Rabobank, we believe we become stronger through people who complement each other. By embracing our differences, we bring out the best in one another. We seek diversity in areas such as knowledge, skills, and experience, but also in gender, background, and culture. Across every department, we strive for variety and the freedom to be yourself - whoever you are. That's what diversity and inclusion at Rabobank is all about