IT Support Analyst
Role details
Job location
Tech stack
Job description
We're looking for a proactive and customer-focused IT Support Analyst to join our IT operations team. This role is ideal for someone at the start of their IT career who enjoys helping people, has strong problem-solving skills, and is keen to develop hands-on experience in an IT support environment.
You'll play a key role in delivering first-line support to colleagues, focusing on service requests, ticket triage, and providing in-person assistance., * Act as a first point of contact for IT support requests via the ticketing system
- Triaging and prioritising tickets, ensuring issues and request are logged accurately and responded to in line with SLAs
- Handle service requests including: hardware requests, basic system administration and joiners, movers and leavers processes
- Support basic troubleshooting across the Windows and Microsoft 365 environment
- Escalate more complex incidents to second-line support where required, with clear documentation
- Maintain accurate records and updating internal knowledge base articles where appropriate
- Support IT asset management, including tracking and inventory of hardware
- Deliver a friendly, professional and customer-first support experience at all times
Requirements
Do you have experience in macOS?, * Willingness to learn and develop technical skills
- Excellent communication skills with a customer-focused mindset
- Ability to follow processes and work methodically
- Natural problem-solver who can quickly adapt
- Good time management skills with the ability to prioritise
- Comfortable supporting users face-to-face and remotely
- Exposure to Microsoft 365 admin
- IT support experience, specifically with Windows 11, MacOS and iOS Familiarity with video conferencing and A/V systems
Benefits & conditions
Pulled from the full job description
- Employee assistance programme
- Private medical insurance
- Enhanced maternity leave
- Enhanced paternity leave, * A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
- Strong and transparent team culture, we have each other's backs.
- Independent work environment where results matter.
- Data-driven culture and emphasis on speed (anti-red tape).
We offer a comprehensive benefits package that includes:
- Up to £34,000 dependent on experience
- Stock Options
- Private Medical insurance via Vitality and Dental Insurance with BUPA
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Paddle and Yoga Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
