IT Support Analyst

Provide high-quality IT support to the London office, ensuring seamless technology experiences for lawyers and business teams in a fast-paced, professional environment., * Deliver VIP IT support (remote & on-site)

• Support laptops, mobile devices, secure access tools, and printers
• Set up and manage Teams/Zoom meetings and events
• Log, manage, and resolve tickets via the Help Desk
• Troubleshoot issues and escalate where needed
• Assist with hardware setups, office moves, and installations

• 12+ months in an IT support role (professional services or legal environment)
• Strong with Windows, Office 365, Exchange, Outlook, Citrix
• Experience with iOS/Android and end-user hardware
• Knowledge of iManage/Aderant is a bonus
• Excellent communication with a customer-first mindset